Dental Practice Admin Lead & Growth Coach

canadian nanny ca; Saskatoon; On-site; CAD 70,000 - 95,000; Full time

Job summary

Canadian Nanny CA is seeking an Assistant Practice Manager to lead the administrative team and enhance patient experience within a dental clinic setting. The role emphasizes coaching, scheduling optimization, and data-driven decision making to support growth and efficiency.

You will collaborate with the Practice Manager, manage recruitment for administrative staff, and ensure workflows align with standards while advancing clinic performance and patient care.

Qualifications

• In-depth knowledge of the dental industry and dental practice operations.
• Strong scheduling, treatment coordination, insurance and accounts receivable knowledge.
• Experience in dental administration with leadership or supervisory experience preferred.
• Demonstrated ability to coach, develop and hold team members accountable.
• Familiarity with dental practice management software; ClearDent experience strongly preferred.
• Experience with MaxAssist or similar patient communication platforms an asset.
• Ability to understand KPIs, identify trends and turn data into actionable strategies.
• Strong communication, organization and problem-solving skills.
• Proactive mindset with a focus on continuous improvement and operational efficiency.

Responsibilities

• Provide day-to-day leadership and direction to the Administrative Team.
• Coach and develop team members to strengthen knowledge, confidence, accountability and performance.
• Establish clear expectations and ensure administrative standards and procedures are consistently followed.
• Identify training opportunities and support individual development.
• Responsible for recruitment, interviewing and hiring of administrative staff
• Maintain the knowledge and ability to provide hands-on support and coverage across administrative roles.
• Promote a collaborative, accountable culture focused on an exceptional patient experience.
• Take an active leadership role in maximizing provider and hygiene schedule utilization.
• Monitor schedule gaps, cancellations, outstanding treatment and other opportunities affecting clinic performance.
• Develop proactive strategies to maintain productive schedules.
• Support initiatives that improve patient retention, treatment acceptance and reactivation.
• Partner with the Practice Manager and clinical team to support sustainable production growth and effective use of clinic capacity.
• Utilize ClearDent, MaxAssist and other available systems to monitor clinic and administrative performance.
• Develop and monitor meaningful KPIs for administrative functions.
• Review performance indicators including schedule utilization, treatment acceptance, outstanding treatment, reactivation, cancellations and accounts receivable.
• Translate data into actionable priorities for the team.
• Identify trends, performance gaps and opportunities for improvement.
• Continuously evaluate administrative processes and identify opportunities to improve efficiency and consistency.
• Develop and implement improved workflows and standard operating procedures.
• Maximize the use of technology and existing software to reduce manual processes and improve efficiency.
• Monitor new processes and adjust based on results and team feedback.
• Strengthen communication and collaboration between administrative and clinical departments.
• Identify communication gaps that affect patient experience, scheduling, treatment delivery or clinic performance.
• Develop processes that improve the flow of information across the clinic.
• Act as a key communication link between the Administrative Team and Practice Manager.
• Work alongside the Practice Manager to identify opportunities for clinic growth and operational improvement.
• Contribute to future planning related to scheduling, patient flow, staffing, technology and administrative capacity.
• Assist in developing strategies to increase production while maintaining a high standard of patient care and team experience.
• Participate in the implementation of new programs, technology, services and clinic initiatives.

Skills

Dental industry know-how

Leadership & coaching

Operations management

KPI analysis

Data-driven decisions

Communication skills

Team development

Tools

ClearDent

MaxAssist

Job description

Canadian Nanny CA is seeking an Assistant Practice Manager to lead the administrative team and enhance patient experience within a dental clinic setting. The role emphasizes coaching, scheduling optimization, and data-driven decision making to support growth and efficiency.

You will collaborate with the Practice Manager, manage recruitment for administrative staff, and ensure workflows align with standards while advancing clinic performance and patient care.