Millwork Sales Associate Part Time - 7051 Saskatoon

home depot canada; Saskatoon; On-site; CAD 70,000 - 95,000; Full time

Job summary

Home Depot Canada is seeking an Assistant Practice Manager to lead the Administrative Team in a dental clinic setting. This role partners with the Practice Manager to drive efficient operations, enhance patient experience, and support clinic growth.

You will use data, technology and KPIs to optimize schedules, improve patient flow and ensure accurate insurance and billing processes. The ideal candidate brings in-depth dental industry knowledge, strong leadership and a hands-on approach to

Qualifications

• In-depth knowledge of the dental industry and dental practice operations.
• Experience leading administrative teams and coaching staff.
• Proven ability to use data, KPIs and technology to optimize workflows.
• Familiarity with dental scheduling, treatment coordination and insurance processes.

Responsibilities

• Provide day-to-day leadership and direction to the Administrative Team.
• Coach and develop team members to improve knowledge, confidence and performance.
• Ensure adherence to administrative standards and procedures.
• Recruitment, interviewing and hiring of administrative staff.
• Maximize provider and hygiene schedule utilization and clinic performance.
• Monitor KPIs and translate data into action.
• Improve workflows with technology and standard operating procedures.
• Act as a communication link between Administrative Team and Practice Manager.
• Support clinic growth and program initiatives.

Skills

Leadership

Team development

Data-driven decision making

KPIs

Coaching

Communication

Scheduling optimization

Problem-solving

Cross-functional collaboration

Tools

ClearDent

MaxAssist

Dental practice management software

Job description

The Assistant Practice Manager is a key leadership position responsible for overseeing the day-to-day performance and development of the clinic’s Administrative Team.

Working closely with the Practice Manager, this role ensures administrative operations run efficiently, collaboratively and with a strong focus on patient experience, team development and clinic growth.

This position requires in-depth knowledge of the dental industry and dental practice operations, including scheduling, treatment coordination, dental insurance, patient financial processes, accounts receivable and the overall patient journey.

The Assistant Practice Manager must have the knowledge and versatility to lead, coach and provide hands‑on support across all administrative functions. A significant focus will be using data, technology and KPIs to improve workflows, maximize schedule utilization and contribute to the continued growth and production of the clinic.

Key Responsibilities

• Provide day-to‑day leadership and direction to the Administrative Team.
• Coach and develop team members to strengthen knowledge, confidence, accountability and performance.
• Establish clear expectations and ensure administrative standards and procedures are consistently followed.
• Identify training opportunities and support individual development.
• Responsible for recruitment, interviewing and hiring of administrative staff
• Maintain the knowledge and ability to provide hands‑on support and coverage across administrative roles.
• Promote a collaborative, accountable culture focused on an exceptional patient experience.

Schedule Optimization & Clinic Performance

• Take an active leadership role in maximizing provider and hygiene schedule utilization.
• Monitor schedule gaps, cancellations, outstanding treatment and other opportunities affecting clinic performance.
• Develop proactive strategies to maintain productive schedules.
• Support initiatives that improve patient retention, treatment acceptance and reactivation.
• Partner with the Practice Manager and clinical team to support sustainable production growth and effective use of clinic capacity.

KPI & Performance Management

• Utilize ClearDent, MaxAssist and other available systems to monitor clinic and administrative performance.
• Develop and monitor meaningful KPIs for administrative functions.
• Review performance indicators including schedule utilization, treatment acceptance, outstanding treatment, reactivation, cancellations and accounts receivable.
• Translate data into actionable priorities for the team.
• Identify trends, performance gaps and opportunities for improvement.

Workflow & Process Improvement

• Continuously evaluate administrative processes and identify opportunities to improve efficiency and consistency.
• Develop and implement improved workflows and standard operating procedures.
• Maximize the use of technology and existing software to reduce manual processes and improve efficiency.
• Monitor new processes and adjust based on results and team feedback.
• Strengthen communication and collaboration between administrative and clinical departments.
• Identify communication gaps that affect patient experience, scheduling, treatment delivery or clinic performance.
• Develop processes that improve the flow of information across the clinic.
• Act as a key communication link between the Administrative Team and Practice Manager.

Strategic Growth & Practice Development

• Work alongside the Practice Manager to identify opportunities for clinic growth and operational improvement.
• Contribute to future planning related to scheduling, patient flow, staffing, technology and administrative capacity.
• Assist in developing strategies to increase production while maintaining a high standard of patient care and team experience.
• Participate in the implementation of new programs, technology, services and clinic initiatives.

Qualifications & Experience

• In-depth knowledge of the dental industry and dental practice operations.
• Strong understanding of dental terminology, scheduling, treatment coordination, insurance, patient financial processes and accounts receivable.
• Previous dental administration experience, with leadership or supervisory experience preferred.
• Demonstrated ability to coach, develop and hold team members accountable.
• Strong understanding of how scheduling, treatment acceptance and patient retention influence practice performance.
• Experience with dental practice management software; ClearDent experience is strongly preferred.
• Experience with MaxAssist or similar patient communication platforms is an asset.
• Ability to understand KPIs, identify trends and turn data into actionable strategies.
• Strong communication, organization and problem‑solving skills.
• Proactive mindset with a focus on continuous improvement and operational efficiency.

Key Measures of Success

Success in this role will be demonstrated through strong schedule utilization, improved administrative performance and accountability, effective treatment coordination, consistent KPI management, efficient workflows, strong interdepartmental communication, positive patient experiences and contribution to sustainable clinic growth.

The Assistant Practice Manager is expected to be a visible, hands‑on leader who balances team leadership with operational support.

The ideal candidate is comfortable moving between coaching team members, reviewing performance data, resolving scheduling or patient concerns, improving workflows and partnering with the Practice Manager on future strategies.

They understand that strong administrative leadership directly influences the patient experience, team effectiveness, schedule performance and overall success of the practice.