Dental Office Operations Lead

pet smart; Whitby; On-site; CAD 42,000 - 55,000; Full time

Job summary

Pet Smart Oshawa is seeking an experienced office supervisor to manage daily operations in our dental support office. The role oversees staff, assigns schedules, and ensures compliance with privacy and health standards.

Responsibilities include coordinating patient flow, handling administrative tasks, assisting at the front desk, and supporting regional management with reporting and office upkeep. Full-time position based in Oshawa, Ontario.

Qualifications

• Experience in office supervision and staff coordination.
• Knowledge of privacy and health regulations applicable to dental offices.
• Ability to manage patient flow and Front Desk operations.

Responsibilities

• Oversees staffing and ensures staff understand their role and policies.
• Acts as liaison between Associates and patients, resolves conflicts.
• Manages onboarding, recruitment support, and HR offboarding processes.
• Oversees office opening/closing, inventory control, and cost reductions.
• Handles administrative tasks including deposits, invoicing, A/R, and communications.
• Maintains patient data per regulations and company policies, ensuring privacy.
• Maintains professionalism, quality assurance, and compliance with PHIPA and IPAC.
• Represents office in meetings and provides management reports as needed.
• Ensures clinic is stocked, operational, and supports marketing initiatives.
• Maintains safe, clean environment and manages patient scheduling and flow.

Job description

Pet Smart Oshawa is seeking an experienced office supervisor to manage daily operations in our dental support office. The role oversees staff, assigns schedules, and ensures compliance with privacy and health standards.

Responsibilities include coordinating patient flow, handling administrative tasks, assisting at the front desk, and supporting regional management with reporting and office upkeep. Full-time position based in Oshawa, Ontario.