Dental Front Desk & Patient Care Coordinator

Hillcrest Dental; Richmond Hill; On-site; CAD 34,000 - 39,000; Full time

Job summary

Hillcrest Dental in Richmond Hill, Ontario, is seeking a compassionate Dental Patient Care Coordinator to join a friendly, patient-centered team. You will be the first point of contact, delivering an outstanding patient experience while supporting administrative operations.

The ideal candidate has at least 1 year of dental/medical admin experience, strong dental terminology knowledge, and excellent communication skills.

Qualifications

• Minimum 1 year of dental or medical administration experience.
• Strong knowledge of dental terminology and office procedures.
• Excellent verbal, written, and interpersonal communication skills.
• Experience with Tracker software is an asset.

Responsibilities

• Greet patients warmly upon arrival and assist with check-in procedures.
• Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs.
• Process patient information, insurance details, and claims according to office policies.
• Coordinate with the clinical team to ensure smooth and efficient patient flow.
• Support treatment plan coordination and financial discussions, when required.
• Complete administrative duties including filing, data entry, email correspondence, and document preparation.
• Maintain a clean, organized, and professional front desk and reception area.
• Assist with monitoring and ordering office supplies.

Skills

Communication skills

Dental terminology

Interpersonal skills

Multitasking

Team collaboration

Professional presentation

Tools

Tracker software

Job description

Hillcrest Dental in Richmond Hill, Ontario, is seeking a compassionate Dental Patient Care Coordinator to join a friendly, patient-centered team. You will be the first point of contact, delivering an outstanding patient experience while supporting administrative operations.

The ideal candidate has at least 1 year of dental/medical admin experience, strong dental terminology knowledge, and excellent communication skills.