Dental Front Desk & Patient Care Coordinator

True North DPO; Richmond Hill; Hybrid; CAD 34,000 - 39,000; Full time

Job summary

Hillcrest Dental in Richmond Hill, Ontario is seeking a compassionate Dental Patient Care Coordinator to join True North DPO. This role will serve as the first point of contact for patients and will support administrative operations across the practice.

As part of the team, you will greet patients, manage appointments, process insurance details, and coordinate with clinicians to maintain a smooth patient flow. Strong communication and attention to detail are essential in this role.

Qualifications

• Minimum 1 year of dental or medical administration experience.
• Strong knowledge of dental terminology and office procedures.
• Excellent verbal, written, and interpersonal communication skills.
• Experience with Tracker software is an asset.
• Ability to multitask effectively while maintaining accuracy and attention to detail.

Responsibilities

• Greet patients warmly upon arrival and assist with check-in procedures.
• Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs.
• Process patient information, insurance details, and claims according to office policies.
• Coordinate with the clinical team to ensure smooth and efficient patient flow.
• Support treatment plan coordination and financial discussions, when required.
• Complete administrative duties including filing, data entry, email correspondence, and document preparation.
• Maintain a clean, organized, and professional front desk and reception area.
• Assist with monitoring and ordering office supplies.

Skills

Dental terminology

Communication

Multitasking

Team collaboration

Tools

Tracker software

iTero

Job description

Hillcrest Dental in Richmond Hill, Ontario is seeking a compassionate Dental Patient Care Coordinator to join True North DPO. This role will serve as the first point of contact for patients and will support administrative operations across the practice.

As part of the team, you will greet patients, manage appointments, process insurance details, and coordinate with clinicians to maintain a smooth patient flow. Strong communication and attention to detail are essential in this role.