Dental Patient Care Coordinator

True North DPO; Richmond Hill; Hybrid; CAD 34,000 - 39,000; Full time

Job summary

Hillcrest Dental in Richmond Hill, Ontario is seeking a compassionate Dental Patient Care Coordinator to join True North DPO. This role will serve as the first point of contact for patients and will support administrative operations across the practice.

As part of the team, you will greet patients, manage appointments, process insurance details, and coordinate with clinicians to maintain a smooth patient flow. Strong communication and attention to detail are essential in this role.

Qualifications

• Minimum 1 year of dental or medical administration experience.
• Strong knowledge of dental terminology and office procedures.
• Excellent verbal, written, and interpersonal communication skills.
• Experience with Tracker software is an asset.
• Ability to multitask effectively while maintaining accuracy and attention to detail.

Responsibilities

• Greet patients warmly upon arrival and assist with check-in procedures.
• Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs.
• Process patient information, insurance details, and claims according to office policies.
• Coordinate with the clinical team to ensure smooth and efficient patient flow.
• Support treatment plan coordination and financial discussions, when required.
• Complete administrative duties including filing, data entry, email correspondence, and document preparation.
• Maintain a clean, organized, and professional front desk and reception area.
• Assist with monitoring and ordering office supplies.

Skills

Dental terminology

Communication

Multitasking

Team collaboration

Tools

Tracker software

iTero

Job description

Hillcrest Dental, Richmond Hill, Ontario

Thank you for your interest in joining True North DPO.

We’re always excited to connect with passionate, patient-centered professionals who want to make a meaningful impact. If this opportunity aligns with your experience and goals, we encourage you to apply. Our Talent Team will review your application, and if there’s a strong match, we’ll be in touch to discuss next steps.

Dental Patient Care Coordinator

Practice: Hillcrest Dental
Location: Richmond Hill
Website: https://www.hillcrest-dental.com/
Role Type: Full-Time, Short-Term Contract (ASAP – November 16, 2026)
Role Hours: Monday & Tuesday: 9 a.m.–5 p.m. | Wednesday & Thursday: 10 a.m.–7 p.m. | Friday: 9 a.m.–5 p.m. | Saturday (1x/month): 8:30 a.m.–2 p.m.

Job Overview

Hillcrest Dental is a family-friendly, patient-centered, moderndental practice dedicated to providing exceptional care in a welcoming and supportive environment.

We are seeking a compassionate, organized, and service-oriented Dental Patient Care Coordinator to join our team. This is an exciting opportunity to become part of a friendly, supportive, and growing dental office.

As the first point of contact for our patients, you will play a key role in delivering an outstanding patient experience while supporting the administrative operations of the practice. The ideal candidate has excellent communication skills, strong attention to detail, and familiarity with dental terminology and office procedures.

Key Responsibilities

• Greet patients warmly upon arrival and assist with check-in procedures.
• Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs.
• Process patient information, insurance details, and claims according to office policies.
• Coordinate with the clinical team to ensure smooth and efficient patient flow.
• Support treatment plan coordination and financial discussions, when required.
• Complete administrative duties including filing, data entry, email correspondence, and document preparation.
• Maintain a clean, organized, and professional front desk and reception area.
• Assist with monitoring and ordering office supplies.

Qualifications

• Minimum 1 year of dental or medical administration experience (dental preferred).
• Strong knowledge of dental terminology and office procedures.
• Excellent verbal, written, and interpersonal communication skills.
• Experience with Tracker software is an asset.
• Ability to multitask effectively while maintaining accuracy and attention to detail.
• Professional presentation, positive attitude, and patient-centered mindset.
• Ability to work collaboratively in a busy, team-oriented clinical environment.

Practice Snapshot

Location: Richmond Hill, Ontario

Operatories

• Total Operatories:11
• Dentist (DDS) Operatories: 5

Clinical Team Structure

• Number of Hygienists per Day:
• Monday: 5
• Tuesday: 6
• Thursday: 6
• Friday: 6
• Saturday: 3

We are a modern dental office with a friendly, experienced team and many long-standing employees. We pride ourselves on fostering a positive, team-oriented workplace and are committed to providing the highest quality care for our patients.

Technology & Software

• Practice Management Software: Tracker
• Digital Tools: iTero

Neighborhood Highlights / Landmarks

Located within Hillcrest Mall in Richmond Hill, offering convenient access to shopping, dining, and ample parking for both patients and team members.

Compensation

• Pay Range: $25.00–$28.00 per hour
• Compensation is commensurate with experience and skills.

Thank you for considering a career with True North DPO.

If this role isn’t the perfect fit, we hope you’ll stay connected. We’re growing quickly, and new opportunities across our network continue to open. We encourage you to check back regularly and follow us for updates as our teams expand.