Dental Front Desk & Patient Care Coordinator

Dentalcorp Health Services; Cambridge; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

RRSP matching

Employee Assistance Program

Job summary

Dentistry on Elgin is hiring a Dental Administrator to join our Cambridge team. The role supports reception, scheduling, billing, and patient communications in a warm, patient-focused setting.

Minimum 1 year of dental administration experience and proficiency with dental software are required; clinical background is a plus. Compensation includes a comprehensive rewards package with growth opportunities.

Qualifications

• Minimum 1 year of Dental Administration experience.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Dental administration

Dental software

Customer service

Job description

Dentistry on Elgin is hiring a Dental Administrator to join our Cambridge team. The role supports reception, scheduling, billing, and patient communications in a warm, patient-focused setting.

Minimum 1 year of dental administration experience and proficiency with dental software are required; clinical background is a plus. Compensation includes a comprehensive rewards package with growth opportunities.