Patient Care Coordinator - Applewood Dental

hellodent; Innisfil; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee and Family Assistance Program

Job summary

Applewood Dental, part of the Dawson Dental network in Innisfil, is hiring a friendly Dental Administrator to support patient care and practice operations. You will welcome patients, optimize schedules, manage recalls, handle calls, process referrals and billing, and help keep patient records up to date.

Minimum 2 years dental admin experience and dental software familiarity required; clinical background is an asset.

Qualifications

• Minimum 2 years of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimise the daily appointment schedule to ensure full utilisation with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Dental administration

Patient communication

Tools

Dental software

Job description

Get to Know Us:

At Applewood Dental, part of the Dawson Dental network in Innisfil, we are committed to providing exceptional dental care in a welcoming, friendly, and patient-focused environment. Our team takes pride in building lasting relationships with our patients through compassionate service, clear communication, and a personalized approach to care. We value teamwork, professionalism, and creating a positive experience for everyone who walks through our doors. We are looking for a friendly, organized, and motivated Dental Administrator who shares our commitment to outstanding patient service and is excited to join a supportive team dedicated to helping our patients achieve healthy, confident smiles.

Schedule:

Full-Time

Monday: 10:00am - 7:00pm

Tuesday: 8:00am - 4:00pm

Wednesday: 8:00am - 7:00pm

Thursday: 9:00am - 6:00pm

Saturday (Once a month): 9:00am - 2:00pm

What Sets Us Apart:

• Grow Without Limits:We’llmatch your ambition, curiosity and drive to be your best with award-winning education, hands‑on experience, real recognition and proven pathways that grow your expertise on your terms
• Brilliant Rewards:Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us:Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility:Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is $22-$28 /hour depending on skills, experience, and location.

Please note that this is a replacement job opening.

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimise the daily appointment schedule to ensure full utilisation with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 2 years of Dental Administration experience is required
• Experience with dental software programs is required
• Clinical background is considered an asset

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.