Dental Receptionist - Dentistry on Elgin

Dentalcorp Health Services; Cambridge; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

RRSP matching

Employee Assistance Program

Job summary

Dentistry on Elgin is hiring a Dental Administrator to join our Cambridge team. The role supports reception, scheduling, billing, and patient communications in a warm, patient-focused setting.

Minimum 1 year of dental administration experience and proficiency with dental software are required; clinical background is a plus. Compensation includes a comprehensive rewards package with growth opportunities.

Qualifications

• Minimum 1 year of Dental Administration experience.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Dental administration

Dental software

Customer service

Job description

Get to Know Us:

Dentistry on Elgin has proudly served the Cambridge community for over 25 years, providing comprehensive dental care in a warm, welcoming, and patient-focused environment. Our experienced team offers a wide range of services, including preventive, family, cosmetic, and restorative dentistry, with a focus on personalized treatment and long-term oral health. We are committed to making every visit comfortable and positive for patients of all ages through modern dental technology, compassionate care, and clear communication. Our goal is to help every patient feel confident in their smile while building lasting relationships with the families we serve.

Schedule: Full-Time

• Monday: 12:30pm - 7:30pm
• Tuesday: 12:30pm - 7:30pm
• Wednesday: 8:30am - 3pm
• Thursday: 8:30am - 3pm
• Alternating Friday & Saturdays: 8:30am - 4:30pm

What Sets Us Apart:

• Grow Without Limits: We'll match your ambition, curiosity and drive to be your best with award-winning education, hands‑on experience, real recognition and proven pathways that grow your expertise on your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is $19-$22/hour depending on skills, experience, and location.

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year of Dental Administration experience is required
• Experience with dental software programs is required
• Clinical background is considered an asset

Application Information:

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve.

While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case‑by‑case basis.