Patient-Centric Dental Front Desk Coordinator

Dentistry on Lawrence; Kitchener; On-site; CAD 32,000 - 39,000; Full time

Job summary

Dentistry on Lawrence in Kitchener, Ontario is seeking a compassionate Dental Patient Care Coordinator. As the first point of contact, you will greet patients, manage check-in, schedule appointments, and support insurance processing while coordinating with the clinical team.

Ideal candidates have at least one year of dental administration experience, excellent communication, strong attention to detail, and familiarity with Tracker practice management software.

Qualifications

• Minimum 1 year of dental administration experience.
• Strong knowledge of dental terminology and office procedures.
• Excellent verbal, written, and interpersonal communication skills.
• Experience with Tracker is an asset.

Responsibilities

• Greet patients warmly upon arrival and assist with check-in procedures.
• Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs.
• Process patient information, insurance details, and claims according to office policies.
• Coordinate with the clinical team to ensure smooth and efficient patient flow.
• Support treatment plan coordination and financial discussions, when required.
• Complete administrative duties including filing, data entry, email correspondence, and document preparation.
• Maintain a clean, organized, and professional front desk and reception area.
• Assist with monitoring and ordering office supplies.

Skills

Communication

Multitasking

Attention to detail

Tools

Tracker

Job description

Dentistry on Lawrence in Kitchener, Ontario is seeking a compassionate Dental Patient Care Coordinator. As the first point of contact, you will greet patients, manage check-in, schedule appointments, and support insurance processing while coordinating with the clinical team.

Ideal candidates have at least one year of dental administration experience, excellent communication, strong attention to detail, and familiarity with Tracker practice management software.