Dental Administrator (Kitchener, Waterloo, or Cambridge)

Passion Dental Group; Kitchener; On-site; CAD 28,000 - 39,000; Full time

Job summary

Passion Dental Group is seeking a friendly Dental Administrator (Concierge) to join our front-of-house team. The role will be placed at one of our three clinics in the Kitchener, Waterloo, or Cambridge area, serving as the face and voice of the practice.

Responsibilities include patient check-in/out, scheduling, billing, insurance processing, and patient communications. Flexible full-time or part-time opportunities available to support extended hours and weekend shifts.

Qualifications

• 1+ year of dental administration, medical front-desk, or high-end hospitality/customer service experience.
• Familiarity with dental practice management software is a strong asset.

Responsibilities

• Welcome patients warmly, manage daily check-ins/check-outs, and maintain a vibrant reception.
• Manage patient scheduling, optimize daily clinic flow, and handle calls, emails, and inquiries.
• Process payments, submit electronic insurance claims, and explain financing options.
• Follow up with patients regarding appointments and treatment plans with clarity and empathy.
• Collaborate with dentists and dental staff to ensure smooth patient transitions.

Skills

Dental administration

Customer service

Communication skills

Tools

ClearDent

Dentrix

AbelDent

Job description

Dental Administrator (Kitchener, Waterloo, or Cambridge)

Job Description

Posted Thursday, August 27, 2026 at 6:00 AM

Dental Administrator (Concierge)

Locations: KWC Region – Placement at 1 of our 3 locations (Kitchener, Waterloo, or Cambridge)

Compensation: $20.00 – $28.00 / hour (commensurate with experience)

About the Role

At Passion Dental Group, we’re reimagining what dental care can feel like - for both our patients and our team. We believe exceptional healthcare starts with hospitality, warmth, and seamless service.

We are expanding across the region and seeking a welcoming, detail-oriented Dental Administrator (Concierge) to join our front-of-house team. You will have the opportunity to be placed at one of our three modern clinics across Kitchener, Waterloo, or Cambridge. As the face and voice of our practice, you’ll set the tone for every patient experience from the moment they walk through our doors or contact our clinic.

Position Type: Full-Time & Part-Time opportunities available

Compensation: Competitive hourly wage (commensurate with experience)

Schedule: Flexible availability required for Days, Evenings, and Weekends (Clinics operate 7 days a week with extended evening hours)

Location: Dedicated placement at one clinic location within the KWC region (Kitchener, Waterloo, or Cambridge)

What You’ll Be Doing

Patient Hospitality & Check-In: Welcome patients warmly, manage daily check-ins/check-outs, and maintain a clean, vibrant reception environment.

Scheduling & Appointment Management: Manage patient scheduling, optimize daily clinic flow, coordinate recall lists, and handle incoming phone calls, emails, and inquiries.

Billing & Financial Processing: Process payments, submit electronic insurance claims, explain payment options or financing plans, and manage daily accounts receivable balances.

Patient Communication: Follow up with patients regarding upcoming appointments, outstanding treatment plans, and post-appointment inquiries with empathy and clarity.

Team Collaboration: Work closely with dentists, dental hygienists, and dental assistants to ensure seamless patient transitions and daily practice success.

Who You Are

Experience: 1+ years of dental administration, medical front-desk, or high-end hospitality/customer service experience preferred.

Software Knowledge: Familiarity with dental practice management software (e.g., ClearDent, Dentrix, AbelDent) is a strong asset.

Communication Skills: Excellent verbal and written communication skills with a professional, empathetic phone manner.

Administrative Skills: Strong multi-tasking abilities, attention to detail, and comfort with digital technology and billing processes.

Availability: Willingness to work flexible shifts including evenings and weekends to support extended practice operating hours.

What Makes Passion Dental Group Different?

Hospitality-First Culture: A modern, non-traditional dental practice focused on comfort, convenience, and elevated patient experiences.

Growth & Support: Ongoing professional development, cross-training opportunities, and a collaborative team environment.

Accessibility: Extended operating hours 7 days a week to better serve our local communities.

Let’s Connect

If you are passion-driven, love interacting with people, and want to build a career in a modern, growth-oriented environment, we’d love to speak with you!

#PassionMP

Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. We do not use artificial intelligence or automated decision-making tools to screen or assess candidates; all applications are reviewed by our recruitment team. Limited AI-enabled tools may be used solely for note-taking during phone screening interviews. If you require accommodation at any stage of the hiring process, please let us know by emailing [e-mail]