Dental Administrator - Sherbrooke Dental

hellodent; New Brunswick; On-site; CAD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive pay with annual reviews

RRSP matching

Employee Assistance Program

Gym discounts

Job summary

Sherbrooke Dental in Saint John, NB is hiring a dental administrator to welcome patients, coordinate appointments, and assist with billing.

A minimum of 1 year of dental administration experience and experience with dental software are required; clinical background is a plus. This full-time role offers a supportive team and a focus on patient care. Candidates must be legally eligible to work in Canada.

Qualifications

• Minimum 1 year of dental administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence; organize and file patient records and charts.
• Proactively manage potential cancellations and address objections to keep patients enrolled.
• Complete patient billing following treatment and respond to fee inquiries in a professional manner.

Skills

Dental Administration

Tools

Dental software

Job description

Get to Know Us:

At Sherbrooke Dental, we are committed to providing exceptional, patient-focused care in a welcoming and supportive environment. As a long-standing family dental practice serving the Saint John community, our team takes pride in helping patients achieve and maintain healthy smiles through comprehensive, personalized dental care.

Our collaborative team of dental professionals offers a full range of services, from preventive and restorative care to advanced treatment options, all with a focus on comfort, compassion, and clinical excellence.

We are proud to provide a modern, accessible workplace that values teamwork, professionalism, and outstanding patient experiences. Joining our team means becoming part of a practice that genuinely cares about its patients, supports its staff, and is dedicated to making a positive impact on the overall health and well-being of the community we serve.

Schedule:

• Full-time
• Monday-Thursday: 8:00 AM - 5:30 PM
• Friday: 8:00 AM - 2:30 PM

What Sets Us Apart:

• Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms

• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program

• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth

• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression

• Optimize the daily appointment schedule to ensure full utilization with minimal gaps

• Effectively manage the recall system and maintain accurate, up-to-date patient records

• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations

• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts

• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments

• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year of Dental Administration experience is required

• Experience with dental software programs is required

• Clinical background is considered an asset

Application Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.