Dental Administration Specialist | Flexible Scheduling & Patient Care

Dentalcorp Health Services LTD.; Sherbrooke; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay and annual reviews

RRSP matching and total-rewards

Gym discounts and insurance savings

Employee and Family Assistance Program

Job summary

Sherbrooke Dental is seeking a full-time Dental Administrative professional in Sherbrooke, QC. The role focuses on patient intake, scheduling, records management and billing, in a supportive, patient-centric environment.

You will welcome patients, manage the schedule, handle recalls and communications, and ensure accurate records while contributing to a positive patient experience within a modern practice.

Qualifications

• Minimum 1 year of dental administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Dental administration

Tools

Dental software

Job description

Sherbrooke Dental is seeking a full-time Dental Administrative professional in Sherbrooke, QC. The role focuses on patient intake, scheduling, records management and billing, in a supportive, patient-centric environment.

You will welcome patients, manage the schedule, handle recalls and communications, and ensure accurate records while contributing to a positive patient experience within a modern practice.