Dental Administrator - Sherbrooke Dental

Dentalcorp; Saint John; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Gym discounts

Insurance savings

Entertainment deals

Employee and Family Assistance Program

Job summary

Sherbrooke Dental in Saint John, NB is hiring a full-time Dental Administrative Assistant to support patients from arrival through checkout. You will manage scheduling, recall reminders, billing, and insurance claims while delivering warm, patient-focused service.

The role requires at least 1 year of dental administration experience and familiarity with dental software. Join a team that values professionalism, growth, and a positive patient experience in a modern practice.

Qualifications

• Minimum 1 year of dental administration experience is required.
• Experience with dental software programs is required.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm first impression.
• Optimize the daily appointment schedule to minimize gaps.
• Manage the recall system and maintain up-to-date patient records.
• Handle incoming patient calls and inquiries, including scheduling, confirmations, changes, and cancellations.
• Process referral letters and organize patient records and charts.
• Complete patient billing following treatment, process payments, and submit insurance claims.
• Respond professionally to fee inquiries and support accounts receivable.

Skills

Dental administration

Dental software proficiency

Job description

Get to Know Us:At Sherbrooke Dental, we are committed to providing exceptional, patient-focused care in a welcoming and supportive environment. As a long-standing family dental practice serving the Saint John community, our team takes pride in helping patients achieve and maintain healthy smiles through comprehensive, personalized dental care.Our collaborative team of dental professionals offers a full range of services, from preventive and restorative care to advanced treatment options, all with a focus on comfort, compassion, and clinical excellence.We are proud to provide a modern, accessible workplace that values teamwork, professionalism, and outstanding patient experiences. Joining our team means becoming part of a practice that genuinely cares about its patients, supports its staff, and is dedicated to making a positive impact on the overall health and well-being of the community we serve.Schedule:Full-timeMonday-Thursday: 8:00 AM - 5:30 PMFriday: 8:00 AM - 2:30 PMWhat Sets Us Apart:Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your termsBrilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance ProgramBuild Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growthCulture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growthYour Role:Welcome and assist patients upon arrival, creating a warm and positive first impressionOptimize the daily appointment schedule to ensure full utilization with minimal gapsEffectively manage the recall system and maintain accurate, up-to-date patient recordsHandle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellationsProcess referral letters and other patient correspondence from providers; organize, manage, and file all patient records and chartsProactively manage potential cancellations and address objections to encourage patients to keep their appointmentsComplete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive mannerAbout You:Minimum 1 year of Dental Administration experience is requiredExperience with dental software programs is requiredClinical background is considered an assetApplication Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.