Dental Administrator - Orleans Family Dentistry

hellodent; Ottawa; On-site; CAD 34,000 - 41,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee Assistance Program

Career growth opportunities

Job summary

Orleans Family Dentistry in Ottawa, Ontario, is seeking a Dental Administrator to support daily front-office operations and patient flow. The role focuses on welcoming patients, scheduling, and maintaining accurate records in a collaborative, growth-oriented environment.

Candidates should have at least 1 year in dental administration, familiarity with dental software, and a willingness to support patients and team in a fast-paced clinic.

Qualifications

• Minimum 1 year of dental administration experience.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Greet and assist patients upon arrival, creating a warm first impression.
• Optimize daily appointment scheduling to minimize gaps.
• Maintain accurate patient records and recall system.
• Handle calls and inquiries, schedule appointments, confirm changes/cancellations.
• Process referrals and organize patient files.
• Manage billing, payments, insurance claims, and fee inquiries.

Skills

Dental administration

Dental software

Clinical background

Tools

Dental software

Job description

Get to Know Us:

At Orleans Family Dentistry, we believe that an amazing dental practice starts with an amazing team. Located in the vibrant and growing community of Orleans, Ontario, our practice is known for its supportive culture, collaborative environment, and commitment to helping every team member thrive.

We take pride in blending advanced dentistry with a warm, welcoming atmosphere, not just for our patients, but for our staff as well. Here, you’ll find a workplace that values balance, professional growth, and celebrating successes together. Whether it’s through mentorship, continuing education opportunities, or simply cheering each other on, we ensure that everyone has the tools and encouragement to reach their full potential.

Joining Orleans Family Dentistry means more than just coming to work each day, it’s about being part of a practice where your contributions are recognized, your ideas matter, and your career can flourish. If you’re looking for a place where you’ll feel valued, supported, and inspired, you’ll find it here.

Schedule:

Full time

Monday, Wednesday, Thursday 7:15am - 4:00pm

Tuesday 12:00pm - 8:30pm

Alternating Friday 7:15am - 12:00pm

What Sets Us Apart:

• Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is $25-$30/hour depending on skills, experience, and location.

Please note that this is a replacement job opening.

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year of Dental Administration experience is required
• Experience with dental software programs is required
• Clinical background is considered an asset

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.