Dental Administrator (Hamilton; Multiple Locations)

Passion Dental Group; Hamilton; On-site; CAD 30,000 - 44,000; Part time

Job summary

Passion Dental Group in Hamilton, ON is seeking a Dental Administrator (Concierge) to deliver a warm, professional first impression for every patient. You will handle front-desk tasks, schedule coordination, and billing support in a fast-paced clinic environment.

Candidates should have 6+ months of dental admin experience, familiarity with dental software (ClearDent, Dentrix, AbelDent) or EMR systems, and excellent communication and organizational skills to help keep operations running smoothly

Qualifications

• 6+ months of administrative, reception, or front desk experience in a dental clinic or medical/healthcare facility.
• Hands-on experience with dental management software (e.g., ClearDent, Dentrix, AbelDent) or electronic medical record (EMR) systems.
• Strong organizational and multitasking abilities, excellent communication skills, and a calm, patient‑first approach.

Responsibilities

• Serve as the primary point of contact for patients in person, over the phone, and via email, delivering a warm and professional experience.
• Coordinate and manage daily patient scheduling, including accommodating last-minute adjustments.
• Present treatment plans, explain insurance coverage and payment options, and process accurate patient and insurance billing.
• Maintain accurate patient records in clinic management software, manage referrals, and follow up on accounts receivable as needed.
• Work alongside clinical staff to maintain efficient, seamless daily operations.

Skills

Administrative experience

Organization & multitasking

Communication skills

Patient-first approach

Tools

ClearDent

Dentrix

AbelDent

EMR systems

Job description

We’re Hiring: Dental Administrator (Concierge) – Passion Dental Group – Hamilton, ON

At Passion Dental Group, we believe every patient experience should feel welcoming, seamless, and personalized from the very first interaction. As a modern, patient-focused network, we are looking for dedicated administrative professionals to join our growing team across Hamilton.

Position Details

• Job Type: Part‑time and Full‑time (schedule finalized with hiring manager)
• Hours & Availability: Candidates must be flexible to work within the clinic's operating hours:
  • Monday – Friday: 9:00 AM – 9:00 PM
  • Saturday – Sunday: 9:00 AM – 6:00 PM
• Location: Assigned to one of 6 clinic locations across Hamilton, ON
• Compensation: $22-32 an hour (depends on candidate's experience)

What You’ll Be Doing

• Patient First Contact: Serve as the primary point of contact for patients in person, over the phone, and via email, delivering a warm and professional experience.
• Schedule Optimization: Coordinate and manage daily patient scheduling, including accommodating last‑minute adjustments.
• Financial & Treatment Coordination: Present treatment plans, explain insurance coverage and payment options, and process accurate patient and insurance billing.
• Administrative Support: Maintain accurate patient records in clinic management software, manage referrals, and follow up on accounts receivable as needed.
• Team Collaboration: Work alongside clinical staff to maintain efficient, seamless daily operations.

Who You Are

We are specifically seeking candidates with prior administrative experience in a dental or healthcare clinic setting.

• Required Experience: 6+ months of administrative, reception, or front desk experience in a dental clinic or medical/healthcare facility.
• Software Knowledge: Hands‑on experience with dental management software (e.g., ClearDent, Dentrix, AbelDent) or electronic medical record (EMR) systems is strongly preferred.
• Skills: Strong organizational and multitasking abilities, excellent communication skills, and a calm, patient‑first approach.

A Bit More About Us

At Passion Dental Group, we believe great dentistry is about more than clinical care—it’s about creating experiences that make patients feel comfortable, supported, and valued. That same philosophy extends to our teams.

We invest in modern technology, operational excellence, and positive clinic cultures that allow our people to grow and succeed. As we continue to expand across Ontario, we’re building teams of passionate professionals who genuinely care about making a difference.

If you’re looking for an opportunity to grow with a modern, people‑first dental organization, we’d love to hear from you.