Dental Administrator - Demmings Dental Group

Dentalcorp Health Services LTD.; Fredericton; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee and Family Assistance Program

Total-rewards package

Job summary

Demmings Dental Group in Fredericton, NB, is seeking a Dental Administrative Assistant to join our team. This full-time role supports patient care through front-desk duties, scheduling, and records management.

You will welcome patients, manage appointments, handle calls, assist with billing and insurance, and maintain accurate charts using modern dental technology. A positive, service-oriented approach is essential.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

Skills

Customer service

Communication

Appointment scheduling

Tools

Dental software programs

Job description

Get to Know Us

Located in the vibrant Uptown Fredericton area at the Corbett Centre, Demmings Dental Group has been proudly serving the community for years. We offer a wide range of dental services, including preventative care, cosmetic dentistry, implants, teeth whitening, and TMJ/TMD treatments. We’re committed to using advanced dental technology, such as Digital X-rays, iTero Scanner, CEREC, and a 3D Panoramic machine, to provide top-quality care. Led by Dr. Doug Demmings, our team is known for exceptional patient service, reflected in our 4.9-star Google rating and 5.0-star Facebook rating. Fredericton, the capital of New Brunswick, offers a blend of rich history and modern amenities, with beautiful parks, a thriving arts scene, and plenty of outdoor activities along the Saint John River. It’s an ideal place for those who appreciate a balance of city life and natural beauty.

Schedule: Full time 8:00 AM - 4:30 PM

What Sets Us Apart

Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award‑winning education, hands‑on experience, real recognition and proven pathways that grow your expertise on your terms

Brilliant Rewards

Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total‑rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program

Build Your Career With Us

Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth

Culture & Flexibility

Career development with industry-leading CE, social and networking events, and a flexible, work‑life balanced environment that supports your professional growth

Your Role

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up‑to‑date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You

• Minimum 1 year of Dental Administration experience is required
• Experience with dental software programs is required
• Clinical background is considered an asset

Application Information

• Candidates must be legally authorized to work in Canada.

We are committed to building a workforce that reflects the diversity of the communities and patients we serve.

We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting‑edge technology to transform healthcare in Canada.