Dental Administrator - Demmings Dental Group

hellodent; Fredericton; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Entertainment deals

Employee Assistance Program

Job summary

Demmings Dental Group in Fredericton's Uptown Corbett Centre is seeking a Dental Administrative professional to welcome patients, manage scheduling, and handle recalls with a focus on patient service. The role operates 8:00 AM to 4:30 PM in a busy dental practice that uses Digital X-rays, iTero, CEREC and 3D Panoramic imaging.

You will use dental software, process billing and insurance claims, and maintain accurate patient records while contributing to a team that values education, technology,

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to keep appointments
• Complete patient billing, process payments, submit insurance claims, and respond to fee inquiries

Skills

Dental customer service

Scheduling

Phone etiquette

Tools

Dental software programs

Job description

Get to Know Us:

Located in the vibrant Uptown Fredericton areaatthe Corbett Centre, Demmings Dental Group has been proudly serving the community for years. We offer a wide range of dental services, including preventative care, cosmetic dentistry, implants, teeth whitening, and TMJ/TMD treatments. We’recommitted to using advanced dental technology, such as Digital X-rays, iTero Scanner, CEREC, and a 3D Panoramic machine, to provide top-quality care.

Led by Dr. Doug Demmings, our team is known for exceptional patient service, reflected in our 4.9-star Google rating and 5.0-star Facebook rating.Fredericton, the capital of New Brunswick, offers a blend of rich history and modern amenities, with beautiful parks, a thriving arts scene, and plenty of outdoor activities along the Saint John River.It’san ideal place for those who appreciate a balance of city life and natural beauty.

Schedule:

• Full time
• 8:00 AM - 4:30 PM

What Sets Us Apart:

• Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year of Dental Administration experience is required
• Experience with dental software programs is required
• Clinical background is considered an asset

Application Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.