Dental Administrator - Gladstone Dental Centre

Dental Corporation of America (DCA); Halifax; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

RRSP matching

Total rewards package

Gym discounts

Insurance savings

Employee and Family Assistance Program

Job summary

Gladstone Dental Centre, part of the dentalcorp network in Halifax, offers a full range of dental services and extended hours to fit busy schedules. We are seeking a welcoming Dental Administrative Assistant to manage appointments, recalls, patient records, billing and insurance claims, with at least 1 year of admin experience and familiarity with dental software.

Join a team focused on patient care and professional development. Candidates must be legally eligible to work in Canada.

Qualifications

• Minimum 1 year of dental administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Handle recall system and maintain accurate, up-to-date patient records; manage incoming calls and appointment scheduling.
• Process referral letters and other patient correspondence; organize and file all patient records and charts.
• Proactively manage cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries.

Skills

Dental administration

Dental software

Job description

Get to Know Us:

Gladstone Dental Centre has proudly served the Halifax community for many years, providing a wide range of dental services, from general dentistry to cosmetics, Invisalign, dental implants, root canals, wisdom teeth extractions, and sedation options.

Located in the Gladstone Professional Building on North Street, next to Sobeys, we offer extended hours to accommodate busy schedules, including before and after work and school for emergency dental services.

We are dedicated to exceptional dental care, reflected in our 4.7-star rating on Google Reviews. Our commitment to continuous learning and innovative technology sets us apart. Joining our team means you’ll work within the dentalcorp network, gaining access to top clinicians, advanced treatment technologies, and excellent training and development opportunities.

Halifax, known for its friendly atmosphere, affordable living, and stunning ocean views, provides a great backdrop for your career. Enjoy beautiful parks, hiking trails, and a vibrant community that makes it an ideal place for both professionals and families. We invite you to be part of our exceptional team and experience the benefits of working in such a thriving city.

Schedule:

• Full time hours - Clinic hours are:
• Monday - 8:00 AM - 7:00 PM
• Tuesday - 8:00 AM - 6:00 PM
• Wednesday - 8:00 AM - 6:00 PM
• Thursday - 8:00 AM - 6:00 PM
• Friday - 8:00 AM - 4:00 PM

What Sets Us Apart:

• Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient recordsHandle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year of Dental Administration experience is required
• Experience with dental software programs is required
• Clinical background is considered an asset

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.