Dental Administrator - Crystal Dental Centre

Dental Corporation of America (DCA); Toronto; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

RRSP matching

Total rewards package

Gym discounts

Insurance savings

EAP program

Job summary

Crystal Dental Centre in Toronto, Ontario is looking for a Dental Administrator to join our friendly team. In this role you will welcome patients, optimize the appointment schedule, and manage the recall system while keeping accurate records.

You will handle incoming calls, coordinate referrals, and support billing and insurance inquiries with a professional, patient-focused approach. This is a replacement opening with competitive hourly compensation.

Qualifications

• Minimum 1 year of dental administration experience.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival and create a warm first impression.
• Optimize the daily appointment schedule to maximize utilization with minimal gaps.
• Manage recall system and maintain accurate patient records.
• Handle calls for scheduling, confirmations, changes, and cancellations.
• Process referrals and organize patient records and charts.
• Assist with billing, insurance claims, and fee inquiries in a professional manner.

Skills

Appointment scheduling

Patient greeting

Phone handling

Billing & payments

Insurance claims

Record keeping

Dental software

Tools

Dental software

Job description

Get to know us: At Crystal Dental Centre, we provide comprehensive dental care in a warm, welcoming environment where every patient is treated with compassion and respect. Our experienced team is dedicated to helping patients of all ages achieve healthy, confident smiles through personalized care.Using modern technology and a patient-first approach, we offer a full range of preventive, restorative, cosmetic, and orthodontic services to meet your family's dental needs. We strive to make every visit comfortable, convenient, and focused on your long-term oral health.Schedule:Monday to Friday: 9:30 am - 6:30 pmWhat Sets Us Apart:Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your termsBrilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance ProgramBuild Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growthCulture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growthThe wage for this Dental Administrator position is $22-$26/hour depending on skills, experience, and location.Please note that this is a replacement job opening.Your Role:Welcome and assist patients upon arrival, creating a warm and positive first impressionOptimize the daily appointment schedule to ensure full utilization with minimal gapsEffectively manage the recall system and maintain accurate, up-to-date patient recordsHandle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellationsProcess referral letters and other patient correspondence from providers; organize, manage, and file all patient records and chartsProactively manage potential cancellations and address objections to encourage patients to keep their appointmentsComplete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive mannerAbout You:Minimum 1 year of Dental Administration experience is requiredExperience with dental software programs is requiredClinical background is considered an assetApplication Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.