Delivery/ Project Manager

Insight Global; Toronto; On-site; CAD 110,000 - 140,000; Full time

Job summary

Insight Global in Toronto is seeking a Senior Project & Delivery Manager to lead technology initiatives across the Americas. You will drive market launches, coordinate cross-functional teams, manage vendors, and ensure operational readiness for deployments in multiple countries.

The role requires 7+ years in PM/Delivery/Implementation, strong client-facing skills, and willingness to travel internationally. You will bridge product, engineering, operations, and regional partners to enable scalable

Qualifications

• 7+ years of Project Management, Delivery Management, Implementation Management, Consulting, or related technology experience
• Experience leading technology implementations across multiple countries, markets, or regions
• Strong stakeholder management and client-facing communication skills
• Experience working directly with franchisees, business partners, vendors, or external customers
• Hands-on experience with UAT, testing, deployments, go-live support, and operational readiness
• Vendor management and third-party coordination experience
• Proven ability to manage multiple projects, priorities, and timelines simultaneously
• Strong analytical, organizational, and problem-solving skills
• Experience creating project plans, executive updates, status reports, risk logs, and implementation schedules
• Proficiency with Microsoft Office, project management tools, reporting platforms, AI tools, and collaboration platforms
• Willingness to travel internationally
• Retail, restaurant, hospitality, franchise, or multi-unit operations experience
• Experience supporting new market or country launches
• Technology assessment and vendor evaluation experience
• Experience building governance, reporting, and implementation frameworks
• Knowledge of technology ecosystems involving multiple vendors and operational partners
• Additional language proficiency beyond English
• Experience working with global technology enablement or international expansion programs

Responsibilities

• Lead market launches and technology implementations across Americas region
• Coordinate vendor management, stakeholder engagement, and operational readiness
• Serve as primary delivery lead between product, engineering, operations, vendors, and regional stakeholders
• Ensure deployments are scalable and meet business requirements
• Develop governance, reporting, and implementation frameworks
• Support new market or country launches and international expansion programs

Skills

Project management

Delivery management

Stakeholder management

Client-facing communication

Multi-country implementations

Vendor coordination

Go-live support

Governance & reporting

Analytical & problem solving

Travel willing

Tools

Microsoft Office

Project management tools

Reporting platforms

AI tools

Collaboration platforms

Job description

Job Description

Insight Global is looking for a Senior Project & Delivery Manager based in Toronto supporting international technology initiatives across the America's region. You will be responsible for leading market launches, technology implementations, vendor management, stakeholder engagement, and operational readiness activities across multiple countries and business partners. You will act as the primary delivery lead between product, engineering, operations, vendors, and regional stakeholders to ensure successful deployments and scalable technology solutions.

Skills and Requirements

• 7+ years of Project Management, Delivery Management, Implementation Management, Consulting, or related technology experience
• Experience leading technology implementations across multiple countries, markets, or regions
• Strong stakeholder management and client-facing communication skills
• Experience working directly with franchisees, business partners, vendors, or external customers
• Hands-on experience with UAT, testing, deployments, go-live support, and operational readiness
• Vendor management and third-party coordination experience
• Proven ability to manage multiple projects, priorities, and timelines simultaneously
• Strong analytical, organizational, and problem-solving skills
• Experience creating project plans, executive updates, status reports, risk logs, and implementation schedules
• Proficiency with Microsoft Office, project management tools, reporting platforms, AI tools, and collaboration platforms
• Willingness to travel internationally
• Retail, restaurant, hospitality, franchise, or multi-unit operations experience
• Experience supporting new market or country launches
• Technology assessment and vendor evaluation experience
• Experience building governance, reporting, and implementation frameworks
• Knowledge of technology ecosystems involving multiple vendors and operational partners
• Additional language proficiency beyond English
• Experience working with global technology enablement or international expansion programs

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].