Global Delivery & Projects Lead

Insight Global; Toronto; Presencial; CAD 110 000 - 140 000; Tempo integral

Resumo da oferta

Insight Global in Toronto is seeking a Senior Project & Delivery Manager to lead technology initiatives across the Americas. You will drive market launches, coordinate cross-functional teams, manage vendors, and ensure operational readiness for deployments in multiple countries.

The role requires 7+ years in PM/Delivery/Implementation, strong client-facing skills, and willingness to travel internationally. You will bridge product, engineering, operations, and regional partners to enable scalable

Qualificações

• 7+ years of Project Management, Delivery Management, Implementation Management, Consulting, or related technology experience
• Experience leading technology implementations across multiple countries, markets, or regions
• Strong stakeholder management and client-facing communication skills
• Experience working directly with franchisees, business partners, vendors, or external customers
• Hands-on experience with UAT, testing, deployments, go-live support, and operational readiness
• Vendor management and third-party coordination experience
• Proven ability to manage multiple projects, priorities, and timelines simultaneously
• Strong analytical, organizational, and problem-solving skills
• Experience creating project plans, executive updates, status reports, risk logs, and implementation schedules
• Proficiency with Microsoft Office, project management tools, reporting platforms, AI tools, and collaboration platforms
• Willingness to travel internationally
• Retail, restaurant, hospitality, franchise, or multi-unit operations experience
• Experience supporting new market or country launches
• Technology assessment and vendor evaluation experience
• Experience building governance, reporting, and implementation frameworks
• Knowledge of technology ecosystems involving multiple vendors and operational partners
• Additional language proficiency beyond English
• Experience working with global technology enablement or international expansion programs

Responsabilidades

• Lead market launches and technology implementations across Americas region
• Coordinate vendor management, stakeholder engagement, and operational readiness
• Serve as primary delivery lead between product, engineering, operations, vendors, and regional stakeholders
• Ensure deployments are scalable and meet business requirements
• Develop governance, reporting, and implementation frameworks
• Support new market or country launches and international expansion programs

Conhecimentos

Project management

Delivery management

Stakeholder management

Client-facing communication

Multi-country implementations

Vendor coordination

Go-live support

Governance & reporting

Analytical & problem solving

Travel willing

Ferramentas

Microsoft Office

Project management tools

Reporting platforms

AI tools

Collaboration platforms

Descrição da oferta de emprego

Insight Global in Toronto is seeking a Senior Project & Delivery Manager to lead technology initiatives across the Americas. You will drive market launches, coordinate cross-functional teams, manage vendors, and ensure operational readiness for deployments in multiple countries.

The role requires 7+ years in PM/Delivery/Implementation, strong client-facing skills, and willingness to travel internationally. You will bridge product, engineering, operations, and regional partners to enable scalable