Delivery - Integration Specialist

Axsium; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking a detail-oriented Integration Specialist to enhance workforce management through cutting-edge technology. This role focuses on leading projects, integrating systems, and ensuring client satisfaction. You will leverage your expertise in WFM technologies and integration tools to streamline processes and improve productivity. Join a dedicated team that values collaboration and personal growth while making a significant impact in the industry. If you're passionate about technology and client success, this opportunity is perfect for you.

Qualifications

• 5+ years of workforce management consulting experience.
• Strong experience with integration technologies and cloud-based platforms.

Responsibilities

• Lead WFM projects and provide domain expertise.
• Conduct requirement gathering and implement integration components.

Skills

Integration Technologies

Problem-Solving Skills

Analytical Skills

Communication Skills

Project Management

Education

University or College Degree

Tools

UKG PRO WFM

Boomi

RESTful APIs

SQL

Job description

Axsium Group was founded in 2004 to provide our clients with superior workforce management (WFM) consulting services. Axsium helps organizations around the world improve their operational performance by maximizing the productivity of their people. We do this by providing innovative and insightful consulting services focused in three areas. First, we help our clients establish a realistic strategy and roadmap to reach their people-related goals. Second, we focus on streamlining and defining new processes to improve the way people work, their productivity and their impact on their organization. And third, we implement and support the technologies that help all levels of the organization achieve their objectives. WFM is all we do and our strategic approach to delivering WFM deployment services initiatives reflects this singular focus.

Integration Specialist

We are currently looking for a detail-oriented and experienced Integration UKG PRO WFM Specialist to join our team! If you have a passion for integrating cutting-edge technology with processes, we want to hear from you!

The Integration Specialist takes a lead role on projects and uses their Workforce Management (WFM) experience to lead clients and internal resources at every stage of the project.

Remote position based in Canada or the United States.

Duties and Responsibilities

Lead WFM and/or labor productivity projects for clients with the following project deliverables:

• Lead specific tasks within the project plan and provide domain expertise to assist other consultants with their respective tasks
• Lead requirement gathering sessions, develop functional or technical design, configure complex requirements in WFM vendor product, implement complex integration components, lead testing effort, provide production support
• Provide direction related to observation activities in a labor productivity engagement
• Lead analysis and development of labor studies
• Select appropriate methodology tools for internal and/or external use on projects
• Create and deliver client facing presentations with assistance from others on complex topics
• Ensure timely delivery of consultant’s assigned tasks and quality of their deliverables while working on Specialist's domain expertise
• Support Project Manager by highlighting potential project risks in a timely manner
• Demonstrate good understanding of Axsium products (e.g., Opus, Change Management); and be able to identify associated client opportunities

Client Interaction

Represent Axsium to our clients in the following ways, leading the Axsium team as needed:

• Present and always conduct yourself in a professional manner, whether onsite with client or interacting remotely through phone, email, and other online platforms
• Demonstrate the ability to navigate difficult situations in a calm and structured way and seek help if required
• Understand, adapt, and act respectfully within the client’s organization and culture
• Actively guide clients to achieve desired outcomes
• Develop and maintain positive relationships with clients on projects and beyond
• Gain expertise with Axsium service offerings and WFM vendor landscape, and find opportunities for additional work to share with a client
• Provide insight to client on WFM operations or labor productivity and best practices

Administration

• Timely and accurate submission of timecards and expense reports
• Proactively provide notification of availability and adhere to project assignment hours
• Comply with Axsium data security policies and HR (Human Resources) policies
• Communicate clearly, effectively, and in a timely manner with peers, leadership, and all others at Axsium
• Effectively use bench time for Axsium’s improvement and for personal development

Culture

• Act as an ambassador for Axsium culture in personal presentation, commitment, and integrity
• Take personal ownership and accountability for individual ability to positively impact Axsium’s company success
• Obtain and measurably demonstrate increasing knowledge in WFM processes and systems and labor productivity best practices, through training and experience
• Collaborate within Axsium with peers through ASK and other knowledge sharing forums

Requirements

• UKG Boomi Certification:Must have Boomi experience with UKG PRO WFM
• Technical Skills:Strong experience with integration technologies like Boomi and cloud-based platforms, RESTful APIs, web services (SOAP, REST), JSON, XML, and SQL
• Experience with UKG Systems:understanding of UKG workforce management products
• Problem-Solving and Analytical Skills:Ability to troubleshoot complex integration issues and design scalable, effective solutions
• Communication Skills:Ability to communicate effectively with technical and non-technical stakeholders
• Comfortable leading requirement gathering, design workshops, meetings to present findings and make recommendations to client’s project team, senior management and C-level executives through discussion and presentation
• 5+ years of workforce management consulting experience developing and executing workforce management implementations strategies
• 5+ years of experience working with workforce management technologies and vendors including but not limited to labor forecasting, schedule optimization, time keeping, budgeting and task management, vendor certifications are an asset
• Deadline driven, confident, open to taking initiative, ability to multitask
• Excellent organizational and leadership skills
• Ability to guide clients and internal teams in the use of best practices
• University or college degree ideally in business, computer science, information systems, or industrial engineering
• Travel may be required

Axsium is committed to providing accessibility for all persons with disabilities and will upon the request, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. We will consult with applicants to ensure a suitable accommodation is provided. Axsium is an equal opportunity employer.