Delivery Director – MiraCloud Implementations (Remote)

Miratech; Quebec; On-site; CAD 251,000 - 362,000; Full time

Benefits offered by this job

Relocation program

Global impact

Multicultural environment

Work from anywhere

Job summary

Miratech is seeking a Delivery Director for MiraCloud Implementations to lead and assure successful delivery, client satisfaction, and profitability across global programs. The role combines delivery leadership, governance, and executive stakeholder management to scale MiraCloud delivery practices and drive strategic outcomes.

You will oversee Project Managers, partner with Customer Success teams, and influence delivery standards across multiple engagements in a dynamic, global environment.

Qualifications

• 15+ years of experience in IT delivery, professional services, customer success, program management, implementations, or related leadership functions.
• Experience leading project managers, delivery managers, PMO teams, or implementation organizations.
• Proven success managing enterprise-scale customer implementations, transformations, or managed services programs.
• Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes.

Responsibilities

• Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
• Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
• Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards.
• Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
• Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives.
• Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
• Perform other duties as may reasonably be required in alignment with the purpose of the role.

Job description

Miratech is seeking a Delivery Director for MiraCloud Implementations to lead and assure successful delivery, client satisfaction, and profitability across global programs. The role combines delivery leadership, governance, and executive stakeholder management to scale MiraCloud delivery practices and drive strategic outcomes.

You will oversee Project Managers, partner with Customer Success teams, and influence delivery standards across multiple engagements in a dynamic, global environment.