Delivery Director

Backbase; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Backbase is looking for an experienced Delivery Manager to join our Customer Success team in Toronto. In this role, you will supervise project delivery for our US Hub, ensuring customer satisfaction and success. You will collaborate closely with our team and engage directly with customers to present delivery strategies.

The ideal candidate will have over 8 years of experience in delivery management, particularly within the financial services sector, and a proven track record in leading successful implementation projects.

Qualifications

• 8+ years experience in delivery management.
• Experience in banking/financial services sector.
• Experience in startup/scaleup environments.

Responsibilities

• Supervise the quality of delivery across projects.
• Engage customers at the executive level regarding delivery strategy.
• Collaborate with sales and technical teams to align delivery with implementation.

Skills

Leadership in implementation projects

Agile methodologies

Analytical skills

Communication skills

Education

Bachelor's degree

Job description

To manage projects for some of the customers for our US Hub. You will be part of the Customer Success team and work closely with a Customer Success Manager, Technical Manager, and Operations Manager, to act as the face of Backbase.

Meet the Job

As a Delivery Manager, you will be responsible for supervising the quality of our delivery with some of the customers within the US Hub. You will carefully steer and monitor performance across these projects and maintain customer success and satisfaction while ensuring that our relationship with them continues to grow. This role will directly report to Delivery Director.

You will engage our customers at the executive level, presenting our delivery strategy and supporting the larger Customer Success Team in creating new opportunities. You will also occasionally support the Sales Team, provide guidance to the Operations Management function, and collaborate with the R&D department as well as the technical area to align the delivery strategy with the technical implementation.

Overall, you own customers’ project portfolio and work closely with Project Managers to steer the implementation toward success in addition to the line management of Business Analysts, UX Designers, and Project Managers within the Hub.

How about You?

• You have 8+ years experience in Delivery;
• You can demonstrate experience in the banking/financial services sector(s);
• You have experience in startup/scaleup environments;
• You have managed a program;
• Agile coach experience is beneficial;
• You have a Bachelor's degree;
• Full professional proficiency in the English language (ILR 4 or equivalent);
• You have a proven leadership track record (8+ years) in running implementation projects for complex, mission-critical, and high-traffic web applications on rock-solid architecture;
• You are a pragmatic solution finder who is accustomed to making project trade-offs and decisions, which subsequently, drive these decisions throughout the overall project execution;
• You have strong analytical, consultancy, and communication skills (written and verbal).