Dealership Greeter/In-Person Receptionist

Toyota Northwest Edmonton; Toronto; On-site; CAD 19,000 - 30,000; Full time

Job summary

Toronto Honda is seeking a Dealership Greeter to join our team of customer focused professionals within our high volume and process-driven dealership. As the director of first impressions, you will maintain a professional appearance and a friendly disposition, connecting visitors with a sales rep and recording visit details in the CRM.

You will greet customers, collect information, assist with reception tasks, answer calls, and work closely with Sales and Reception to ensure our customers

Qualifications

• Minimum High School Diploma required.
• Post-secondary education preferred.
• Previous customer service/administrative experience required.
• Demonstrates commitment to delivering exceptional customer service.

Responsibilities

• Greet customers and direct inquiries to sales.
• Collect customer information and update appointment log.
• Assist reception with tasks such as cashing service customers and processing sales.
• Answer phone and transfer calls to appropriate staff.
• Collaborate with Sales and Reception to ensure high service levels.
• Perform additional duties as needed.

Skills

Customer service

Communication skills

Multitasking

Team player

Professional appearance

Education

High School Diploma

Post-secondary education preferred

Job description

Toronto Hondais currently seeking a Dealership Greeterto join our team of customer focused professionals within our high volume and process-driven dealership.

Purpose/Summary of Position:

As the “director of first impressions” for the dealership, the Dealership Greeter maintains a consistently professional appearance, a friendly and welcoming disposition with customers, guests and staff and maintains a positive and courteous demeanor in all interactions. Reception duties are split amongst a team and while you may be asked to assist at times, your focus will primarily be on customers showing up to the dealership in person, connecting them with an available sales rep and recording the visit information within the dealership CRM.

Primary duties will include but may not be limited to:

• Greeting customers and directing inquiries to the sales department
• Collecting customer information and updating appointment log
• Assisting Reception with various tasks, including, but not limited to: Cashing out service customers, taking deposits, issuing refunds and completing sales transactions, assisting with stocking in vehicles and other tasks as required
• Answering the phone and transferring calls to appropriate personnel/departments
• Working closely with Sales Managers, Reception and Sales team to ensure customers receive the best service possible
• Additional tasks as required

Required Qualifications:

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard‑earned money.

• Energized by challenges; driven to improve efficiencies, learn and grow
• Proactive self‑starter with a desire for accountability
• Passion for delivering a consistently exceptional customer experience
• Operates with the highest level of integrity
• Exceptional initiative, high energy and positive attitude
• Process driven with impeccable organization and prioritization abilities
• Exceptional problem solving and conflict resolution skills
• Impeccable follow‑through and commitment to building and cultivating relationships

Candidates must possess:

• Minimum High School Diploma
• Post‑Secondary Education Preferred
• Previous customer service/administrative experience required

Why We’re Awesome:

• Commitment to an exceptional employee experience
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program
• Collaborative work environment & group support

Toronto Honda is an equal opportunity employer which values diversity in the workplace.If you require accommodation in order to participate in the hiring process,please contact us at 416-423-2300 or [e-mail] tomake your needs known in advance.