Service Reception

Toyota Northwest Edmonton; Barrie; On-site; CAD 21,000 - 30,000; Full time

Job summary

Georgian BMW is seeking a Service Receptionist to be the first point of contact for customers, delivering a professional and welcoming experience. The role includes handling a multi-line phone system, in-person greetings, and coordination with sales and service teams to support a busy dealership environment.

The position requires a minimum high school diploma, with post-secondary and dealership-reception experience preferred. Competitive benefits and a collaborative team culture are offered.

Qualifications

• Minimum high school diploma.
• Post-secondary education preferred.
• Reception or administration experience preferred.
• Previous dealership experience preferred.

Responsibilities

• Handle incoming calls to the dealership in a professional manner and route as needed.
• Greet guests in person and coordinate sales-related activities.
• Process payments for service customers accurately.
• Support the Service Coordinator with appointment bookings and database updates.
• Escalate customer concerns to the appropriate manager when required.
• Provide clerical back-up to other departments as needed.

Skills

Customer service

Phone etiquette

Communication skills

Education

High school diploma

Post-secondary education

Tools

Phone system

Job description

Georgian BMW is currently seeking a Service Receptionist to join our team of customer focused professionals within our high volume and process-driven dealership.

Purpose/Summary of Position:

As the “director of first impressions” for the dealership, the Receptionist maintains a consistently professional appearance, a friendly and welcoming disposition with customers, guests and staff, maintaining a positive and courteous demeanour in all interactions In addition to operating a busy multi-line phone system, in-person guest greeting and sales coordination, the Receptionist is also responsible for various administrative duties.

Key Accountabilities & Objectives:

• The Receptionist is responsible for handling incoming calls to the dealership and ensures all customers’ calls are answered promptly and responded to in a professional and polite manner and their needs are attended to in an efficient fashion.
• In-person guest greeting and sales coordination
• Processing payment for service customers
• Supporting the Service Coordinator booking appointments and updating Service databases
• Promptly communicate customer concerns/issues to appropriate manager when required
• Maintains a keen sense of staff on duty, who is with customers, completing retail deliveries, on lunch breaks, on vacation or absent etc.
• May provide clerical back up support to other departments as required and be assigned administrative tasks as needed
• Other administrative duties for both sales and service departments as needed

Special Requirements:

• Minimum High School Diploma
• Post Secondary preferred
• Reception or Administration preferred
• Previous experience in a dealership environment preferred

Why We’re Awesome:

• Commitment to an exceptional employee experience
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program
• Collaborative work environment & group support

Georgian BMW is an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at 705-797-4220 or [e-mail] to make your needs known in advance.