Dealer Relations & Trust Accounting Admin

Ian Martin Group; Toronto; On-site; CAD 27,000 - 38,000; Full time

Job summary

Raise is hiring an Administrator, Dealer Relations/Trust Accounting for one of our top clients. This is an onsite role in Toronto, 5 days a week, focusing on Dealer Relations Support and Trust Accounting Reconciliation.

Your day-to-day includes maintaining dealer contacts, drafting notices, reviewing reporting, reconciling payments, and managing journal entries and clearing items. 2–3+ years in financial services and advanced Excel are required.

Qualifications

• 2–3+ years of financial services industry experience.
• Advanced Excel skills.
• Strong communication, organizational, and prioritization skills.
• Critical thinking and problem-solving abilities.
• Ability to manage multiple competing priorities in a fast-paced environment.
• Demonstrated relationship-building and interpersonal skills.
• Collaborative mindset with growth orientation.
• Adherence to outlined processes and complex procedures.

Responsibilities

• Maintain dealer contacts with current and accurate information.
• Draft and distribute dealer notices in a timely manner.
• Review daily reporting and ensure accurate system entry within SLA.
• Monitor, escalate, and file emails from the Dealer Relations inbox.
• Respond to dealer inquiries via phone, email, and workflow tools.
• Reconcile commission and trailer fee payments within timelines.
• Escalate complex issues to the Dealer Relations Associate Director.
• Manage daily reconciliations and submit match/clear requests for outstanding items.
• Review outstanding breaks daily and address unresolved breaks to prevent delays.
• Add notes and reason codes for items outstanding over NCP.

Skills

Advanced Excel

Communication

Organization

Prioritization

Financial services experience

Relationship-building

Problem-solving

Job description

Raise is hiring an Administrator, Dealer Relations/Trust Accounting for one of our top clients. This is an onsite role in Toronto, 5 days a week, focusing on Dealer Relations Support and Trust Accounting Reconciliation.

Your day-to-day includes maintaining dealer contacts, drafting notices, reviewing reporting, reconciling payments, and managing journal entries and clearing items. 2–3+ years in financial services and advanced Excel are required.