Administrator, Dealer Relations/Trust Accounting

Ian Martin Group; Toronto; On-site; CAD 27,000 - 38,000; Full time

Job summary

Raise is hiring an Administrator, Dealer Relations/Trust Accounting for one of our top clients. This is an onsite role in Toronto, 5 days a week, focusing on Dealer Relations Support and Trust Accounting Reconciliation.

Your day-to-day includes maintaining dealer contacts, drafting notices, reviewing reporting, reconciling payments, and managing journal entries and clearing items. 2–3+ years in financial services and advanced Excel are required.

Qualifications

• 2–3+ years of financial services industry experience.
• Advanced Excel skills.
• Strong communication, organizational, and prioritization skills.
• Critical thinking and problem-solving abilities.
• Ability to manage multiple competing priorities in a fast-paced environment.
• Demonstrated relationship-building and interpersonal skills.
• Collaborative mindset with growth orientation.
• Adherence to outlined processes and complex procedures.

Responsibilities

• Maintain dealer contacts with current and accurate information.
• Draft and distribute dealer notices in a timely manner.
• Review daily reporting and ensure accurate system entry within SLA.
• Monitor, escalate, and file emails from the Dealer Relations inbox.
• Respond to dealer inquiries via phone, email, and workflow tools.
• Reconcile commission and trailer fee payments within timelines.
• Escalate complex issues to the Dealer Relations Associate Director.
• Manage daily reconciliations and submit match/clear requests for outstanding items.
• Review outstanding breaks daily and address unresolved breaks to prevent delays.
• Add notes and reason codes for items outstanding over NCP.

Skills

Advanced Excel

Communication

Organization

Prioritization

Financial services experience

Relationship-building

Problem-solving

Job description

Administrator, Dealer Relations/Trust Accounting

• Location: Toronto, ON - Onsite (5 days a week in the office)
• Pay Rate: $23.44/hr
• Contract Length: 6 Months with possibility for extension

We at Raise are hiring an Administrator, Dealer Relations/Trust Accounting for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested,

Responsibilities

Dealer Relations Support (50% of time)

• Maintain dealer contacts with current and accurate information
• Draft and distribute dealer notices in a timely manner
• Review daily new salesperson reporting and email inquiries; ensure accurate system entry within SLA
• Monitor, flag, action, and file emails from the generic Dealer Relations inbox.
• Respond promptly to dealer inquiries and requests via phone, email, and workflow tools.
• Reconcile commission and trailer fee payments accurately and within agreed timelines.
• Escalate complex issues to the Dealer Relations Associate Director or senior manager.

Trust Accounting Reconciliation Support (50% of time)

• Manage daily reconciliations and submit match/clear requests for TLM outstanding items.
• Ensure journal entries are submitted before deadlines using standard formatting
• Review outstanding breaks daily and address unresolved breaks to prevent exceeding clearing timelines
• Add notes, reason codes, and reassign breaks in TLM to appropriate Business Units for items outstanding 2 days over the net clearing period (NCP)
• Attest daily to management that notes and reason codes are current on all items outstanding 2 days over NCP
• Conduct detailed investigations of outstanding items and submit supporting documentation to Business Units
• Follow up weekly with Business Units for progress updates on break clearing
• Record Expected Clearing Dates for long-standing breaks and provide periodic updates
• Identify cumbersome or outdated processes and recommend improvements

Must-have Skills

• 2–3+ years of financial services industry experience
• Advanced Excel skills
• Strong communication, organizational, and prioritization skills
• Critical thinking and problem-solving abilities
• Ability to manage multiple competing priorities in a fast-paced environment
• Demonstrated relationship-building and interpersonal skills
• Collaborative mindset with growth orientation
• Adherence to outlined processes and complex procedures

Nice-to-have Skills

• Bilingualism (French and English)
• Mutual Fund Back Office or Dealer Back Office operational experience
• Strong knowledge of the investment fund industry and Fundserv distribution network

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at [phone] or [e-mail]