Financial Operations Analyst

Collabera; Toronto; On-site; CAD 28,000 - 30,000; Full time

Job summary

Collabera is seeking a detail-oriented professional in Toronto, Ontario to support dealer relations and trust accounting reconciliation. The role emphasizes precise data entry, timely dealer notices, and responsive communication via multiple channels.

Strong Excel skills and 2–3+ years in financial services are essential. You will handle daily reporting, reconcile payments, and escalate complex issues while ensuring adherence to SLAs and procedures.

Qualifications

• 2–3+ years of financial services industry experience.
• Advanced Excel skills and strong communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational and interpersonal skills.
• Bilingualism is a plus (French and English).

Responsibilities

• Maintain dealer contacts with current and accurate information.
• Draft and distribute dealer notices in a timely manner.
• Review daily new salesperson reporting and email inquiries; ensure accurate system entry within SLA.
• Monitor, flag, action, and file emails from the generic Dealer Relations inbox.
• Respond promptly to dealer inquiries and requests via phone, email, and workflow tools.
• Reconcile commission and trailer fee payments accurately and within agreed timelines.
• Escalate complex issues to the Dealer Relations Associate Director or senior manager.
• Trust Accounting Reconciliation Support: manage daily reconciliations and match/clear requests.

Skills

Advanced Excel

Financial services

Communication

Prioritization

Multitasking

Problem solving

Relationship building

Growth mindset

Process adherence

Tools

Excel

Job description

• Maintain dealer contacts with current and accurate information.
• Draft and distribute dealer notices in a timely manner.
• Review daily new salesperson reporting and email inquiries; ensure accurate system entry within SLA.
• Monitor, flag, action, and file emails from the generic Dealer Relations inbox.
• Respond promptly to dealer inquiries and requests via phone, email, and workflow tools.
• Reconcile commission and trailer fee payments accurately and within agreed timelines.
• Escalate complex issues to the Dealer Relations Associate Director or senior manager.

Trust Accounting Reconciliation Support (50% of time)

• Manage daily reconciliations and submit match/clear requests for TLM outstanding items.
• Ensure journal entries are submitted before deadlines using standard formatting.
• Review outstanding breaks daily and address unresolved breaks to prevent exceeding clearing timelines.
• Add notes, reason codes, and reassign breaks in TLM to appropriate Business Units for items outstanding 2 days over the net clearing period (NCP).
• Attest daily to management that notes and reason codes are current on all items outstanding 2 days over NCP.
• Conduct detailed investigations of outstanding items and submit supporting documentation to Business Units.
• Follow up weekly with Business Units for progress updates on break clearing.
• Record Expected Clearing Dates for long-standing breaks and provide periodic updates.
• Identify cumbersome or outdated processes and recommend improvements.

Success Measures

Work completed on time and accurately.

Project Description

Not specified.

Required Program/Technology/Software Knowledge

• Excel: Used for trust accounting reconciliation and to create/update macros to improve processes.

Must-have Skills, Experience and Qualifications

• 2–3+ years of financial services industry experience.
• Advanced Excel skills.
• Strong communication, organizational, and prioritization skills.
• Critical thinking and problem-solving abilities.
• Ability to manage multiple competing priorities in a fast-paced environment.
• Demonstrated relationship-building and interpersonal skills.
• Collaborative mindset with growth orientation.
• Adherence to outlined processes and complex procedures.

Nice-to-have Skills and Experience

• Bilingualism (French and English).
• Mutual Fund Back Office or Dealer Back Office operational experience.
• Strong knowledge of the investment fund industry and Fundserv distribution network.

Soft Skills

• Strong communication and interpersonal skills.
• Organizational and prioritization skills.
• Critical thinking and problem-solving abilities.
• Relationship-building and collaboration.
• Ability to manage competing priorities in a fast-paced environment.
• Growth-oriented mindset and attention to processes.

The expected base salary range for this position is $20 – $22 per hour, depending on experience, skills, and internal equity.

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location.

For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.