Dealer Account Manager

CARFAX; London; Hybrid; CAD 54,000 - 67,000; Full time

Benefits offered by this job

Competitive compensation

4-Day summer work weeks

401(k) / DCPP matching

Annual bonus program

Casual, dog-friendly office

Job summary

CARFAX in London, Ontario is seeking a Dealer Account Manager to maintain and grow relationships with CARFAX dealers. The role is phone-based with in-person collaboration three days a week in the London office, aligning with business needs.

You will drive up-sell of products, deliver excellent customer service, and work with sales, marketing and finance to solve issues and improve processes. A self-motivated, driven professional will fit well.

Qualifications

• Customer service, relationship management and retention experience.
• Exceptional communication & time management skills.
• Goal oriented and results focused.
• Ability to work independently and prioritize multiple tasks.
• Ability to persuade & influence others through demonstrated product knowledge.
• Experience with a CRM tool (Salesforce preferred)
• Spanish speaking is a plus but not required

Responsibilities

• Maintain, grow, and retain strong relationships while up-selling new products and services in a phone-based environment
• Provide top notch customer service and establish rapport with key decision makers
• Achieve monthly metric goals by driving growth with existing CARFAX dealers
• Increase customer awareness, engagement, and retention by sharing the value proposition of CARFAX products
• Collaborate with peers in the dealer business unit, sales, marketing, and finance to resolve issues and provide process improvements
• Demonstrate a strong work ethic by being a highly motivated self-starter

Skills

Customer service

Relationship management

Retention strategies

Communication

Time management

Independence

Persuasion

CRM

Spanish language

Tools

Salesforce

Job description

Join Team CARFAX as a Dealer Account Manager

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our London office subject to change with future business needs.

What you’ll be doing:

• Maintain, grow, and retain strong relationships while up-selling new products and services in a phone-based environment


• Provide top notch customer service and establish rapport with key decision makers


• Achieve monthly metric goals by driving growth with existing CARFAX dealers


• Increase customer awareness, engagement, and retention by sharing the value proposition of CARFAX products


• Collaborate with peers in the dealer business unit, sales, marketing, and finance to resolve issues and provide process improvements


• Demonstrate a strong work ethic by being a highly motivated self-starter

What we’re looking for:

• Customer service, relationship management and retention experience


• Exceptional communication & time management skills


• Goal oriented and results focused


• Ability to work independently and prioritize multiple tasks


• Ability to persuade & influence others through demonstrated product knowledge


• Experience with a CRM tool (Salesforce preferred)


• Spanish speaking is a plus but not required

What’s in it for you:

• Competitive compensation, benefits and generous time-off policies


• 4-Day summer work weeks and a winter holiday break


• 401(k) / DCPP matching


• Annual bonus program


• Casual, dog-friendly, and innovative office spaces

Don’t just take our word for it:

• 13x VA Best Places to Work


• 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)


• 9x Washingtonian Great Place to Work


• 5x USA Today Top Workplaces


• 5x St. Louis Post-Dispatch Best Places to Work

Vacancy Status: This posting is for an existing vacancy.

Base Salary:

The anticipated base salary range for this position is $53,700 to $67,100 CAD annually. plus a performance based incentive package. Final base salary will be determined based on geographical location, experience, and qualifications.

Benefits:

Join a company that values your total wellbeing. Carfax offers competitive compensation, comprehensive healthcare coverage, and the chance to make a meaningful impact in an industry-leading organization. Our benefit offerings can be found at: CARFAX Careers.