Manager - Dealer Accounts

CARFAX; London; On-site; CAD 104,000 - 173,000; Full time

Benefits offered by this job

4-Day summer work weeks (and winter)

401(k) / DCPP matching

Annual bonus program

Casual, dog-friendly office

Job summary

CARFAX in London is seeking a Manager - Dealer Accounts to lead a high-activity team of Account Managers four days a week in our London office. You will coach, mentor, and develop staff, set metrics and drive dealer engagement with a customer-centric mindset.

In this role you will grow dealer relationships through phone-based service, hit monthly revenue targets, and partner with cross-functional teams to optimize processes, products, and the dealer experience.

Qualifications

• 5+ years of account management experience with proven results.
• 2+ years of team leadership experience.
• Experience coordinating with multiple stakeholders is a plus.

Responsibilities

• Lead, train, and develop 15+ Account Managers in the assigned region.
• Maintain and grow relationships with dealer accounts in a phone-based environment.
• Collaborate with sales, marketing, and finance to identify strategies and opportunities.
• Drive revenue growth and customer engagement through improvements in the dealer experience.

Skills

Account management

Leadership

Communication

Negotiation

Time management

Customer service

Tools

Microsoft Excel

Salesforce.com

Job description

Join Team CARFAX as Manager - Dealer Accounts

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We're more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

We are seeking a dynamic Manager - Dealer Accounts to be people leader that leads, motivates, and strengthens a high-activity team of Account Managers. The ideal candidate will have the vision to level up customer experience and engagement while driving exceptional results in a fast-paced, metric-driven environment.

At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 4 days a week in our London office subject to change with future business needs.

What you'll be doing:

Team Leadership & Development:

• Lead, train, and develop 15+ Account Managers in your assigned region
• Develop appropriate metrics to measure team effectiveness in dealer engagement, dealer retention, and revenue growth
• Provide coaching and mentorship to help team members achieve individual and collective goals
• Develop staff for increasing job responsibilities and productivity
• Foster a culture of continuous improvement and customer-centricity

Support Account Management & Revenue Growth:

• Maintain and grow relationships with dealer accounts in a phone-based environment
• Achieve monthly and quarterly revenue goals by driving growth with existing CARFAX dealers
• Provide exceptional customer service and establish rapport with key decision makers, handle escalated issues as applicable
• Up-sell new products and services while ensuring high retention rates
• Drive innovative approaches to enhance customer experience and engagement

Collaboration:

• Collaborate across sales, marketing, and finance to identify strategies and uncover new opportunities
• Partner with cross-functional teams to resolve client issues and drive process improvements
• Increase customer awareness and engagement by effectively communicating CARFAX's value proposition
• Champion customer-focused initiatives that elevate the overall dealer experience, services, and vehicle history information, promoting their importance and value

Whatwe'relooking for:

• 5+ years of account management or customer service experience with demonstrated results
• 2+ years of experience managing or leading a team (formal management experience preferred)
• Account management experience required; automotive industry experience is a plus
• Experience establishing and maintaining strong client partnerships
• Exceptional communication, presentation, and time management skills
• Excellent consulting and negotiation skills
• Goal-oriented and results-focused with ability to work independently
• Ability to persuade and influence others through product knowledge and relationship building
• Proficient in Microsoft Excel and experienced with Salesforce.com or similar CRM tools
• Excellent planning, organization, and follow-up skills
• AI experience or familiarity with AI applications in customer success/account management is a plus but not required
• Spanish speaking is a plus but not required
• Enthusiastic, highly motivated self-starter with strong work ethic
• Natural leader who enjoys developing others and building high-performance teams
• Comfortable balancing management responsibilities with individual account work
• Thrives in a fast-paced, metric-driven environment
• Passionate about delivering exceptional customer experiences
• Innovative mindset with ability to identify opportunities for process improvement and customer engagement enhancement

What's in it for you:

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces.

Dont just take our word for it:

• 13x VA Best Places to Work
• 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)
• 9x Washingtonian Great Place to Work
• 5x USA Today Top Workplaces
• 5x St. Louis Post-Dispatch Best Places to Work

Vacancy Status: This posting is for an existing vacancy.

Base Salary: The anticipated base salary range for this position is $75,000 to $125,000 annually. Final base salary will be determined based on geographical location, experience, and qualifications.

Benefits:

Join a company that values your total wellbeing. Carfax offers competitive compensation, comprehensive healthcare coverage, and the chance to make a meaningful impact in an industry-leading organization. Our benefit offerings can be found at: CARFAX Careers.