Relationship Associate

OPENLANE

Richmond

On-site

CAD 33,000 - 37,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision benefits withH

RRSP/Canada pension plan options

Paid vacation and sick time

Paternity/maternity leave

Disability and life insurance

Employee Assistance Program

Tuition reimbursement

Service Day volunteering

Career growth opportunities

Job summary

AFC, a subsidiary of OPENLANE, seeks a Relationship Associate to support independent auto dealers with financing and floorplanning. You will join a small local team to manage accounts, analyze data, and build productive relationships to help the branch meet its goals.

The role emphasizes customer service, attention to detail, and a willingness to travel 25-50% within the market. Candidates should have two years in customer-facing roles and a valid driver’s license.

Qualifications

Two years of experience in customer-facing, sales, or sales support roles.
Valid driver’s license with reliable transportation.
Willingness to travel 25–50% within the market.
Ability to work independently and in a team, with strong multi-tasking.
Familiarity with mobile apps and software used in field work.

Responsibilities

Develop understanding of customer needs using CRM tools and work queues.
Identify dealer needs to promote product solutions and campaigns.
Manage accounts and drive dealer growth through performance discussions.
Service and mitigate risk on customer accounts.
Drive new growth opportunities with existing accounts.

Skills

Relationship building

Customer service

Team collaboration

Account management

Tools

Google Workspace

Salesforce

Tableau

Job description

Who We Are:

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. AFC's solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/

AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.

AFC's Core Values:

Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.

Powered by Passion. We believe that "passion is our superpower" and that every success is built upon the commitment and perseverance of our employees.

Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.

Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other's efforts. We stand committed to the success of our customers.

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For:

We are seeking a Relationship Associate with experience in managing accounts, analyzing data, building relationships, and working as part of a team to meet branch goals. You will be part of a small, local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in driving a positive customer experience and identifying organic growth opportunities. The ideal candidate will have two years in customer-facing roles, one year in sales or sales support, and a keen eye for attention to detail.

You Are:

Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles.
Powered by Passion: you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer's success is built upon the commitment and perseverance of your efforts.
Vision-Driven: you focus on understanding your customers' future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what's to come.
Dedicated: you have an unwavering "people-first" commitment to ensure success and provide support to your customers and team.

You Will:

Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
Identify dealer needs to promote product solutions and campaigns.
Manage accounts and enhance dealer growth by engaging in focused performance-related discussions.
Manage, service, and mitigate risk on customer accounts.
Manage existing accounts and drive new growth opportunities.

Must Have's:

Two years of experience in customer-facing, sales, or sales support roles.
A valid driver's license with reliable and dedicated transportation.
Ability and desire to frequently travel 25-50% within your market to support our current and prospective customer base.
Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity and the ability to adapt.
Ability to use and understand technology required for your position such as mobile applications and software.
Ability to work independently and autonomously when needed as well as part of a team.
High level of accountability towards local goals and business targets.

Nice to Have's: