Damage & Collections Clerk

Avis Budget Car Rental LLC; Calgary; On-site; CAD 28,000 - 33,000; Full time

Job summary

Avis Budget Group is seeking a Damage & Collections Clerk in Calgary, Alberta. This in-office position supports the damage claims process by communicating with customers, processing invoices, and ensuring accurate documentation.

The role requires composure under pressure, excellent customer service, and strong attention to detail. You will manage the lifecycle of claims, perform follow-ups, and assist with incident processing and database entry.

Qualifications

• Demonstrated ability to de-escalate disputes and resolve conflicts over phone and email.
• Comfort with handling sensitive damage claims and payment terms professionally.
• Strong attention to detail with accurate notes and record-keeping.
• Ability to take ownership and manage multiple follow-ups to close files.
• Reliable and punctual with a sense of responsibility and teamwork.

Responsibilities

• Handle customer calls and emails regarding damage claims with tact and professionalism.
• Navigate tense conversations calmly and maintain a solutions-oriented approach.
• Generate and send damage invoices; process payments and log receipts securely.
• Oversee claim lifecycle from open to close with persistent follow-ups.
• Review incident reports, enter claims, and support other admin teams when needed.

Skills

Calm under pressure

Diplomatic negotiation

Detail-oriented

Initiative

Punctual and dependable

Excel proficiency

Education

High School Diploma

Tools

Excel

Job description

* This is an in-office role (not remote or hybrid)

Damage & Collections Clerk

Compensation: $22.00 / hour

The Mission

Accidents happen, dings occur, and paperwork piles up. That is where you step in. We are looking for a razor-sharp, unflappable Damage & Collections Clerk to team up with our Damage Collections Manager and keep our claims operation running like a finely tuned engine.

What You'll Actually Do (The Real Deal)

• - Customer Communication Champion: Handle customer calls and emails regarding damage claims with tact, empathy, and absolute professionalism. You know how to listen, explain the facts clearly, and turn a tense conversation into a productive resolution.
• - Calm in the Storm: Navigate difficult conversations and conflict resolution without losing your cool. When a customer is upset or stressed, you remain steady, patient, and solutions-oriented.
• - Invoice Dispatch & Payment Processing: Generate and send out detailed damage invoices to customers and insurance providers, securely take and process payments, and ensure receipts are properly logged.
• - Diligent Follow-Through to File Closure: Own the lifecycle of the claim from open to shut. You will execute regular, persistent phone and email follow-ups to keep accounts moving forward until the balance is cleared and the file is officially closed.
• - Incident Processing & Case Admin: Review incoming incident reports, enter claims into our database with precision, handle documentation (scanning, digital filing, copying), and assist other administration teams when extra hands are needed.

Are You Our Person? (The Must-Haves)

• - Unshakable Composure & Backbone: You thrive under pressure. Tense callers and difficult conversations don’t rattle you; you stay cool, stick to the facts, and never take things personally.
• - Diplomatic Negotiator: You communicate payment terms and damage details with clarity and confidence without escalating the situation, balancing firm policy enforcement with genuine customer care.
• - Detail-Obsessed & Thorough: You believe an empty notes field is a crime. You spot discrepancies, missing repair receipts, and incorrect claim numbers instantly, keeping every file completely airtight with comprehensive notes and records.
• - Initiative & Self-Starter Hustle: You don't sit waiting for instructions. You see what needs sorting, take true ownership of your workload, prioritize your follow-ups, and take genuine pride in closing out claims efficiently.
• - Punctual & Dependable: You show up on time, ready to roll, and never leave the team in a lurch when the shift kicks off.
• - Tech & Spreadsheet Savvy: Fluent in Microsoft Office with hands-on experience in Excel, and quick to master our claims databases.

The Essentials

• - High school diploma or equivalent.
• - Minimum 1 year of office support or clerical experience.
• - At least 6 months of customer service experience where direct customer communication and conflict resolution were front and centre.
• - Proven ability to de-escalate disputes and handle challenging conversations via phone and email.
• - Valid driver's license with a clean driving record (Driver's Abstract and professional references required during the interview process).
• - Physical ability to lift up to 15 lbs, continuously stand, walk, and inspect/enter/exit vehicles as needed.

About the Hiring Process (AI Disclosure)

Avis Budget Group uses artificial intelligence-enabled tools as part of its recruitment process to assist with screening and reviewing applications.

Who are we?

Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission.

The fine print:

Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled.

This role requires the ability to sit, stand, and type for prolonged periods. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.

Calgary

Alberta

Canada