CX Specialist – Aviation MRO, Flexible Schedule

AJW Group; Montreal; On-site; CAD 42,705 - 52,348; Full time

Benefits offered by this job

Competitive salary

Annual bonus plan

Employee benefits including group insurance

Flexible work schedule

Continuing education

Employee assistance program

Job summary

A leading aviation services provider is looking for a Customer Experience Specialist to enhance client relationships and ensure outstanding service. The role requires at least 4 years of relevant experience, fluency in English, and a customer-centric approach. You will manage customer accounts, provide proactive updates on service status, and address any client concerns. Benefits include a competitive salary, flexible work schedule, and continuous education opportunities, making this a valuable opportunity in the aviation industry.

Qualifications

• Minimum of 4 years of relevant experience in aviation maintenance or aerospace industry.
• Ability to manage customer accounts and maintain strong relationships.
• Knowledge of customer experience trends and account management best practices.

Responsibilities

• Act as primary contact for assigned customer accounts.
• Provide updates on account activity, ensuring customer satisfaction.
• Monitor repair and service lifecycle and address issues proactively.

Skills

Customer-centric mindset

Strong knowledge of CRM systems

Experience in customer relationship management

Fluent in English

Knowledge of HubSpot and/or Quantum

Education

High school diploma

Job description

A leading aviation services provider is looking for a Customer Experience Specialist to enhance client relationships and ensure outstanding service. The role requires at least 4 years of relevant experience, fluency in English, and a customer-centric approach. You will manage customer accounts, provide proactive updates on service status, and address any client concerns. Benefits include a competitive salary, flexible work schedule, and continuous education opportunities, making this a valuable opportunity in the aviation industry.