Aviation SaaS Customer Success Manager

Adoc Talent Management; Montreal; Hybride; CAD 85 000 - 110 000; Plein temps

Résumé du poste

Adoc Talent Management is seeking a Customer Success Manager for a growing aviation software company serving airlines across the Americas. You will manage a portfolio of airline customers, act as trusted advisor, and develop success plans to help customers achieve their objectives while maximizing satisfaction.

Missions mix flight operations, IT data analysis, and organizational change; you will onboard users, boost adoption, monitor satisfaction, and collaborate with Product and Engineering to

Qualifications

• Bachelor's or Master's degree in Aeronautics or a related aviation field.
• Experience managing a portfolio of airline customers and driving success.
• Strong ability to analyze data and propose improvements for customers.
• Excellent communication skills and customer-focused mindset.

Responsabilités

• Manage onboarding, training and support for airlines' users.
• Boost customer adoption and engagement with the platform.
• Monitor satisfaction and ensure it remains high.
• Analyze operations data to identify optimization opportunities and upsell.
• Collaborate with Product and Engineering to improve the customer experience.

Connaissances

Customer success

Data analysis

Portfolio management

Fluent English

Formation

Bachelor's or Master's degree in Aeronautics

Description du poste

Adoc Talent Management is seeking a Customer Success Manager for a growing aviation software company serving airlines across the Americas. You will manage a portfolio of airline customers, act as trusted advisor, and develop success plans to help customers achieve their objectives while maximizing satisfaction.

Missions mix flight operations, IT data analysis, and organizational change; you will onboard users, boost adoption, monitor satisfaction, and collaborate with Product and Engineering to