Customer Training Professional - Traveling Rep Customer Service Calgary, AB

The Reynolds and Reynolds Company; Calgary; Hybrid; CAD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision, and life ins.

Pension plan (100% company match up to

Company car for business and personal;

Remote work with laptop and home офис

Professional development and training

Promotion from within

Paid vacation and sick days

Referral bonuses

Zusammenfassung

The Reynolds and Reynolds Company is seeking a Customer Training Professional - Traveling Rep to support customers through on-site, hands-on training and implementation of the Reynolds and Reynolds system. You will travel to dealership sites, provide training, and work with internal teams to ensure successful adoption of our software.

Expect extensive travel, including trips to the United States, with the option to work from a home office when not traveling.

Qualifikationen

• Ability to multitask in a fast-paced environment.
• Outgoing, friendly personality with strong communication.
• Strong written and verbal communication skills.
• Exceptional communication and organizational skills.

Aufgaben

• Travel to dealership sites (75-85% of the time).
• Provide on-site training and software support to customers.
• Prepare for installations using company equipment.
• Train and share knowledge with team members.
• Submit reports and provide weekly updates.
• Collaborate with internal teams to meet customer needs.

Kenntnisse

Travel-ready

Multitasking

Communication skills

Organizational skills

Ausbildung

College diploma or University degree

Jobbeschreibung

Job Description

As a Customer Training Professional - Traveling Rep you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in-person, on-site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).

Primary Responsibilities

• Virtual weeks (at home office) (15-25% of the time)
• Prepare for upcoming installations utilizing company equipment (15-30%)
• Communicate with internal groups
• Assist with remote training or additional services as needed
• Administrative duties like submitting reports, and sending weekly updates
• Travel to dealership sites individually and with a team (75-85% of the time)
• Meet with dealership management to understand their business needs
• Configure solutions and training based on business needs
• Provide training and support of software to customer personnel
• Troubleshoot customer issues, diagnose, resolve and/or elevate problems
• Monitor individual work load and prioritize responsibilities
• Train/share knowledge with team members
• Use of time for learning, growth and development

Working Conditions

• Driving company vehicles on a daily basis, and occasional airfare travel – sitting on average 1-4 hours
• Presenting. which requires the ability to stand, sit, and use a pointer
• On-site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelving
• Packing, lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes-1 hour a day
• Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day

Training

Training includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions “in action” by visiting car dealerships that already utilize our solutions on a daily basis.

Requirements

• Ability to travel 80% of the time
• Ability to travel to the United States for training when deemed appropriate
• Ability to multitask in a fast-paced environment
• Outgoing, friendly personality
• Strong written and verbal communication skills
• Ability to problem solve and train customers on software products
• College diploma or University degree required
• Exceptional communication and organizational skills

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, and life insurance
• Pension plan (100% company match up to 6%)
• Company car for business and personal use
• Working remotely with a laptop, and other provided home office equipment
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Ability to travel 80% of the time. Ability to travel to the United States for training when deemed appropriate. Ability to multitask in a fast-paced environment. Outgoing, friendly personality. Strong written and verbal communication skills. Ability to problem solve and train customers on software products. College diploma or University degree required. Exceptional communication and organizational skills