Bilingual Customer Traveling Trainer

The Reynolds and Reynolds Company; Montreal; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

Pension plan (100% company match up to 6%)

Company car for business and personal use

Professional development and training

Paid vacation and sick days

Referral bonuses

Job summary

The Reynolds and Reynolds Company is seeking an Entry Level Traveling Customer Trainer. This role involves providing on-site training and support to customers transitioning to our systems, and traveling extensively to dealership sites across Canada.

The ideal candidate needs to be bilingual in French and English, possess strong communication skills, and be willing to travel up to 80% of the time. Benefits include medical insurance, a pension plan, and a company car.

Qualifications

• Bilingual in French and English to communicate with clients.
• Ability to travel up to 80% of the time.
• Problem-solving skills to assist customers with software products.

Responsibilities

• Provide in-person, on-site training and customer support.
• Travel to dealership sites individually and with a team.
• Monitor individual workload and prioritize responsibilities.

Skills

Exceptional communication skills

Organizational skills

Ability to multitask

Outgoing personality

Strong written and verbal communication skills

Education

College diploma or university degree

Job description

As an Entry Level Traveling Customer Trainer you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in-person, on-site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).

Primary Responsibilities

• Virtual weeks (at home office) (15‑25% of the time)
• Prepare for upcoming installations utilizing company equipment (15‑30%)
• Communicate with internal groups
• Assist with remote training or additional services as needed
• Administrative duties like submitting reports, and sending weekly updates
• Travel to dealership sites individually and with a team (75‑85% of the time)
• Meet with dealership management to understand their business needs
• Configure solutions and training based on business needs
• Provide training and support of software to customer personnel
• Troubleshoot customer issues, diagnose, resolve and/or elevate problems
• Monitor individual workload and prioritize responsibilities
• Train/share knowledge with team members
• Use time for learning, growth and development

Qualifications

• Ability to travel up to 80% of the time
• Ability to travel to the United States for company‑paid training
• Ability to problem‑solve and train customers on software products

Working Conditions

• Driving company vehicles on a daily basis, and occasional airfare travel – sitting on average 1‑4 hours
• Presenting, which requires the ability to stand, sit, and use a pointer
• On‑site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelving
• Packing, lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes‑1 hour a day
• Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day

Prior Experience

• Exceptional communication and organizational skills
• Ability to multitask in a fast‑paced environment
• Outgoing, friendly personality
• Strong written and verbal communication skills

Training

Training includes department observations, classroom instruction, and on‑the‑job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will assist experienced representatives with customer set‑up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions “in action” by visiting car dealerships that already utilize our solutions on a daily basis.

Requirements

• College diploma or university degree required
• Perfectly bilingual in French and English to communicate with our clients located outside of Quebec

Benefits

• Medical, dental, vision, and life insurance
• Pension plan (100% company match up to 6%)
• Company car for business and personal use
• Working remotely with a laptop, and other provided home office equipment
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non‑smoking environment. Reynolds and Reynolds is an equal‑opportunity employer.