Customer Training Professional - Traveling Rep Customer Service Edmonton, AB

The Reynolds and Reynolds Company; Edmonton; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Company car for business and personal

Remote work with home office equipment

Professional development and training

Paid vacation and sick days

Referral bonuses

Job summary

The Reynolds and Reynolds Company is seeking a Customer Training Professional - Traveling Rep to travel to customer sites and provide hands-on training and support during Reynolds and Reynolds system conversions. This role involves extensive travel and working from a home office when not on the road, with equipment supplied by Reynolds.

Responsibilities include preparing for installations, conducting on-site training, collaborating with internal groups, and delivering remote support as needed.

Qualifications

• College diploma or University degree required.
• Strong written and verbal communication skills.

Responsibilities

• Travel to dealership sites for on-site training and support (75-85% of the time).
• Provide in-person training and customer support during Reynolds and Reynolds system conversions.
• Prepare for installations and communicate with internal groups.
• Assist with remote training or additional services as needed.
• Submit reports and provide weekly updates.

Job description

Job Description

As a Customer Training Professional - Traveling Rep you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in-person, on-site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).

Primary Responsibilities

• Virtual weeks (at home office) (15-25% of the time)
• Prepare for upcoming installations utilizing company equipment (15-30%)
• Communicate with internal groups
• Assist with remote training or additional services as needed
• Administrative duties like submitting reports, and sending weekly updates
• Travel to dealership sites individually and with a team (75-85% of the time)
• Meet with dealership management to understand their business needs
• Configure solutions and training based on business needs
• Provide training and support of software to customer personnel
• Troubleshoot customer issues, diagnose, resolve and/or elevate problems
• Monitor individual work load and prioritize responsibilities
• Train/share knowledge with team members
• Use of time for learning, growth and development

Working Conditions

• Driving company vehicles on a daily basis, and occasional airfare travel – sitting on average 1-4 hours
• Presenting. which requires the ability to stand, sit, and use a pointer
• On-site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelving
• Packing, lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes-1 hour a day
• Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day

Training

Training includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions “in action” by visiting car dealerships that already utilize our solutions on a daily basis.

Requirements

• Ability to travel 80% of the time
• Ability to travel to the United States for training when deemed appropriate
• Ability to multitask in a fast-paced environment
• Outgoing, friendly personality
• Strong written and verbal communication skills
• Ability to problem solve and train customers on software products
• College diploma or University degree required
• Exceptional communication and organizational skills

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, and life insurance
• Pension plan (100% company match up to 6%)
• Company car for business and personal use
• Working remotely with a laptop, and other provided home office equipment
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Ability to travel 80% of the time. Ability to travel to the United States for training when deemed appropriate. Ability to multitask in a fast-paced environment. Outgoing, friendly personality. Strong written and verbal communication skills. Ability to problem solve and train customers on software products. College diploma or University degree required. Exceptional communication and organizational skills