Customer Training and Program Coordinator

Teledyne; Southwestern Ontario; On-site; CAD 56,000 - 75,000; Full time

Benefits offered by this job

Meaningful impact

Collaborative environment

Global reach

Growth opportunities

Job summary

Teledyne Waterloo, Ontario, is seeking a highly organized Customer Training & Program Coordinator for Mission Support Operations. You will be the central hub for customer training, product demonstrations, trade shows, and visits, coordinating across Sales, Engineering, and Field Service to deliver seamless engagements.

In a fast-paced, visible role, you will plan and report on operational metrics, develop dashboards, manage scheduling conflicts, and lead post-event activities.

Qualifications

• Excellent organisation, prioritisation, communication, and problem-solving skills.
• Ability to manage multiple activities simultaneously in a customer-focused environment.
• Strong attention to detail and ability to handle confidential information.
• Experience working across cross-functional teams and coordinating complex schedules.
• 3+ years of experience in administration, operations coordination, event management, trainings support, or customer-facing roles.
• Proficiency withMicrosoft Office, Outlook, Teams, and collaboration platforms.
• Experience with CRM systems, Confluence, or JIRA.
• Experience supporting Health & Safety, compliance, or governance programmes.

Responsibilities

• Coordinate and schedule customer training, product demonstrations, tradeshows, customer visits, and operational engagements.
• Manage resource planning and staff capacity across customer-facing activities.
• Act as the primary liaison between customers and internal teams including Sales, Business Development, Program Management, Engineering, and Field Service.
• Proactively resolves scheduling conflicts, resource constraints, and logistical challenges.
• Lead post-event activities including customer sign-off, training certificates, surveys, and trip report administration.
• Partner with Finance to support accurate event tracking and revenue recognition.
• Track operational metrics and develop dashboards that provide visibility into demand, utilisation, and scheduling efficiency.
• Lead site Health & Safety programmes, compliance activities, and related training initiatives.
• Support ethics and governance activities, compliance communications, and record management.
• Oversee office operations, visitor management, and employee engagement events.

Skills

Organisation

Prioritisation

Communication

Problem-solving

Multi-tasking

Attention to detail

Confidential information

Cross-functional teamwork

Experience: 3+ years

MS Office

Outlook

Teams

Collaboration platforms

CRM systems

Confluence

JIRA

Health & Safety

Compliance

Governance programs

Tools

CRM systems

Confluence

JIRA

Job description

Canada - Waterloo, ON

Full time

REQ35568

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Customer Training & Program Coordinator - Mission Support Operations

At Teledyne FLIR Defense, our technologies help support critical missions for defence, public safety, and emergency response teams around the world. We're looking for a highly organised coordinator who thrives on bringing people, resources, and logistics together to create exceptional customer experiences.

In this visible, fast-paced role, you'll serve as the central hub for customer training, product demonstrations, trade shows, and customer visits. You'll work across multiple teams to ensure engagements are delivered seamlessly while providing valuable operational insight through reporting, planning, and process improvement.

What you'll do

• Coordinateandschedulecustomertraining,productdemonstrations,tradeshows,customervisits,andoperationalengagements
• Manageresourceplanningandstaffcapacityacrosscustomer-facingactivities
• ActastheprimaryliaisonbetweencustomersandinternalteamsincludingSales,BusinessDevelopment,ProgramManagement,Engineering,andFieldService
• Proactivelyresolveschedulingconflicts,resourceconstraints,andlogisticalchallenges
• Leadpost-eventactivitiesincludingcustomersign-off,trainingcertificates,surveys,andtripreportadministration
• PartnerwithFinancetosupportaccurateeventtrackingandrevenuerecognition
• Trackoperationalmetricsanddevelopdashboardsthatprovidevisibilityintodemand,utilisation,andschedulingefficiency
• LeadsiteHealth&Safetyprogrammes,complianceactivities,andrelatedtraininginitiatives
• Supportethicsandgovernanceactivities,compliancecommunications,andrecordmanagement
• Overseeofficeoperations,visitormanagement,andemployeeengagementevents

What you need

• Required: Excellentorganisation,prioritisation,communication,andproblem-solvingskills
• Required: Abilitytomanagemultipleactivitiessimultaneouslyinacustomer-focusedenvironment
• Required: Strongattentiontodetailandabilitytohandleconfidentialinformation
• Required: Experienceworkingacrosscross-functionalteamsandcoordinatingcomplexschedules
• Required: 3+yearsofexperienceinadministration,operationscoordination,eventmanagement,trainingsupport,orcustomer-facingroles
• Required: ProficiencywithMicrosoftOffice,Outlook,Teams,andcollaborationplatforms
• Advantage: ExperiencewithCRMsystems,Confluence,orJIRA
• Advantage: ExperiencesupportingHealth&Safety,compliance,orgovernanceprogrammes

What we offer

• Opportunitytosupporttechnologiesthathelpprotectlivesandcriticalmissions
• Exposuretoabroadrangeofteams,customers,andprogrammes
• Meaningfulresponsibilitywithvisibleorganisationalimpact
• Collaborative,cross-functionalworkingenvironment
• Stableorganisationwithglobalreachandtechnicaldepth
• Opportunitiestodevelopoperational,programme,andleadershipskills

Eligible to be certified to examine, possess, and transfer items under the Canadian Controlled Goods Program and legally authorised to work in Canada.

Salary Range:

$56,200.00-$74,900.000

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

You may not realize it, but Teledyne enables many of the products and services you use every day.

Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.