Senior Quality and Process Specialist

Socket.dev; Vaughan; On-site; CAD 116,000 - 155,000; Full time

Job summary

Teledyne Technologies Incorporated is seeking a Senior Quality and Process Specialist to drive QA, compliance, and continuous improvement across the product lifecycle. You will lead cross-functional initiatives using Power BI dashboards to safeguard product integrity and regulatory compliance.

Responsibilities include non-conformance investigations, CAPA, supplier scorecards, and NPI readiness, with DO-160, CE, RoHS, REACH, and FDA laser product regulations guiding the program.

Qualifications

• Degree in Engineering or Science related subject.
• 8+ years of quality management system experience in a fast-paced high-tech, aerospace, medical device, or electronics manufacturing environment.
• Proficiency with Power BI or similar data visualization tools for monitoring dashboards and tracking metrics.
• Direct experience with compliance standards like DO-160, CE, RoHS, REACH, and FDA laser product regulations.
• Strong background in root cause analysis, 8D problem-solving, CAPA, and Lean Six Sigma methodologies.
• ASQ Quality Certification desirable.

Responsibilities

• Production Support & Non-Conformance Management: Facilitate investigations using Power BI dashboards and drive resolution of internal and external failures.
• Quality Control & Quality Assurance Support: Facilitate containment, fixes, and CAPA for non-conformances; support QA/QC frameworks.
• Customer Service Quality Support: Improve service processes and translate customer data into engineering improvements.
• Project, R&D, and Engineering Support: Guide regulatory compliance (DO-160, CE, RoHS, REACH) and support NPI readiness.
• Global Trade Compliance: Ensure shipping conformance to GTC requirements.

Skills

Quality management

Problem solving

Cross-functional collaboration

Lean Six Sigma

Education

Bachelor's degree in Engineering or Science

Tools

Power BI

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Purpose

The Senior Quality and Process Specialist will drive the strategic execution of quality assurance, compliance, and continuous improvement across the product lifecycle. You will lead cross-functional initiatives bridging production, R&D, engineering, and customer service. Utilizing data-driven insights from advanced Power BI dashboards, you will safeguard product integrity, ensure regulatory compliance, and foster a culture of operational excellence.

Key Responsibilities

1. Production Support & Non-Conformance Management

• Failure Resolution: Facilitate internal product and material non-conformance investigations using the Power BI \"Product Failures\" dashboard.


• Field Failure Analysis: Drive resolution for external customer product failures linked to production via the \"Customer Field Failure Analysis of Product\" dashboard.


• Process & Improvement: Provide robust process management and continuous improvement support across manufacturing lines.


• Success Metrics: Own and report on specific production Key Performance Indicators (KPIs) and broader business scorecard metrics.


• Supplier Scorecards: Develop supplier Scorecards and facilitate regular reviews of these driving supplier CAPA’s through a standardized 8D Process.

2. Quality Control (QC) & Quality Assurance (QA) Support

• Corrective Actions: Facilitate rapid containment, permanent fixes, and robust Corrective Action Plans (CAPA) for product and material non-conformances.


• Systemic Oversight: Provide overall process management support to maintain high-standard QA/QC frameworks.


• CI Leadership: Lead overall continuous improvement initiatives to reduce waste, variability, and defect rates.


• Success Metrics: Evaluate system health through rigorous KPI tracking and alignment with the business scorecard.

3. Customer Service Quality Support

• Service Escalations: Facilitate resolution of external product failures relating to service and support via the field failure dashboard.


• Service Processes: Support customer service teams with process management to improve customer experience and post-sale reliability.


• Feedback Loops: Drive continuous improvement by translating customer service data into actionable engineering and production upgrades.


• Success Metrics: Monitor and optimize customer-centric KPIs and service-related business scorecard components.

4. Project, R&D, and Engineering Support

• Regulatory Compliance: Guide and support various product certification and compliance frameworks, including DO-160, CE, RoHS, and REACH.


• R&D Failure Analysis: Facilitate internal material and product non-conformance resolution for engineering prototypes and new products via the Power BI dashboard.


• NPI Field Readiness: Monitor early customer field failures related to R&D/Engineering to optimize the New Product Introduction (NPI) process.


• Process & Growth: Provide process management and continuous improvement support to the engineering organization.


• Success Metrics: Track R&D quality metrics, engineering project KPIs, and developmental business scorecards.

Global Trade Compliance

• Regulatory Compliance: Work closely with Global Trade Compliance experts to understand requirements and incorporate relevant controls into quality processes to ensure conformance.


• Shipping of parts and systems: Ensure that any parts or systems shipped out of facility meet all needed GTC requirements, e.g., Jurisdiction and Classification (J&C).

Qualifications & Skills

• Qualification: Degree in Engineering or Science related subject.


• Experience: 8+ years of quality management system experience in a fast-paced high-tech, aerospace, medical device, or electronics manufacturing environment.


• Technical Skills: Proficiency with Power BI or similar data visualization tools for monitoring dashboards and tracking metrics.


• Compliance Knowledge: Direct experience with compliance standards like DO-160, CE, RoHS, REACH, and FDA laser product regulations.


• Methodologies: Strong background in root cause analysis, 8D problem-solving, CAPA, and Lean Six Sigma methodologies.


• Certifications: ASQ Quality Certification desirable.

Eligible to be certified to examine, possess, and transfer items under the Canadian Controlled Goods Program and legally authorized to work in Canada

Salary Range:

$83,600.00-$111,500.000

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.