Customer Support Specialist - Contract

Wave HQ; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

An innovative company is seeking a Customer Support Specialist to join their remote team. This role requires exceptional communication skills and a strong sense of empathy to assist customers effectively. You will be responsible for addressing customer inquiries, providing solutions, and ensuring a positive experience. If you are passionate about helping others and thrive in a remote work environment, this opportunity is perfect for you. Join a forward-thinking organization that values your contributions and offers a supportive atmosphere for your growth.

Qualifications

• Strong communication skills and empathy are essential for this role.
• Ability to handle customer inquiries effectively and professionally.

Responsibilities

• Respond to customer inquiries via email with clarity and empathy.
• Assist customers with issues related to the Wave platform.

Skills

Communication Skills

Empathy

Problem-Solving

Job description

Customer Experience – Customer Support

Contract

Remote

Application Instructions

We'd love to see your communication skills, empathy, and personality in action! Please respond to each question below as you would an email to an actual Wave customer. Feel free to check out our Help Center (Help Center), Community (Community), and website (Wave) if you get stuck. If you'd prefer to upload a document with your answers please attach it here.

Sample Customer Inquiries

Inquiry 1: I just quit my job to start my dream catering company and am interested in signing up for Payments by Wave. I have a catering job coming up next weekend and really need to receive money from my customer within 4 days so I can buy all the food. Is this possible? Also, how much would the payment processing fees be for a $500 invoice? -Katie

Inquiry 2: Every time I upload a receipt, I get a duplicate expense transaction. I’ve spent hours on this already, and would really appreciate being pointed in the right direction. If I don’t find an answer soon, I’m going to have to switch platforms. I love Wave, but I’m seriously frustrated here, guys! - Will

Application Questions

Full name ✱

What should we call you? ✱

If you require any type of accommodation during your interview process and/or while performing the role described above, please specify it here so that we can do our best to support you.

Desired pay range? (Please write down a number) ✱

Are you legally eligible to work in Canada? ✱

• Yes, with no restrictions
• Yes, with restrictions (Open Work Permit)
• Yes, with restrictions (Closed Work Permit)
• Yes, with restrictions (Student Work Permit)
• No

If you were referred by a Wave employee, please provide the name of the person who referred you here.

Every Wave employee is required to complete and clear a criminal check so that Wave can remain PCI compliant as an organization. By submitting this application, you acknowledge that, if hired by Wave, you agree to complete background checks, and you don't foresee any concerns in regards to obtaining positive results. ✱