Customer Support Specialist - Bilingual (French)

Uline Inc.; Milton; On-site; CAD 48,000 - 55,000; Full time

Benefits offered by this job

Health coverage

RRSP match

Bonus programs

Paid holidays

Tuition assistance

On-site fitness

Job summary

Uline, a family-owned leader in shipping and packaging, is seeking a bilingual Customer Support Specialist (English/French) in Milton, ON. You will process orders, answer product questions, and build relationships through phone, email and chat.

Join a fast-growing team, with best-in-class training, RRSP match, and incentives. On-site role with full-time hours, Monday–Friday, and opportunities for career growth.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Strong problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided.
• Bilingual in English and French, fluent in verbal and written forms.

Responsibilities

• Process customer orders and handle inquiries via phone, email and chat.
• Provide product recommendations and pricing/shipping information.
• Build and maintain relationships with customers to deliver legendary service.
• Understand customer needs and navigate the ordering website.
• Act as product and solutions expert to resolve issues quickly.

Skills

Bilingual English/French

Customer service

Problem solving

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Customer Support Specialist - Bilingual

(English / French)

Pay from $35 to $40 per hour with significant growth and earning potential!

Toronto Branch

3333 James Snow Parkway, Milton, ON L9T 8L1

Fast, friendly and customer focused. As a Uline Bilingual (French) Customer Support Specialist, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Full-Time Hours:

Monday - Friday, 9:30 AM to 6 PM.

Why Customer Service at Uline?

• Best-in-Class Training:Handle real customer interactions with confidence through hands-on training and ongoing support.

• Grow Your Career:Develop valuable problem-solving and communication skills while advancing with a stable, growing company.

• Make a Difference:Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

• Bilingual (English / French) - fluent in both verbal and written forms.

Benefits

• Company-paid extended health coverage and RRSP with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café, outdoor patio and first-class fitness center.

• Monthly employee-appreciation events.

• Opportunities for community involvement.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All positions are on-site.

Uline is an Equal Opportunity Employer

Explore Uline.jobs to learn more!