Customer Service Representative - Bilingual (French)

Uline; Mississauga; On-site; CAD 48,000 - 55,000; Full time

Benefits offered by this job

Extended health coverage

RRSP with 6% employer match

Tuition Assistance Program

Paid holidays

On-site café

Employee events

Job summary

Uline is hiring a Bilingual Customer Service Representative (English/French) for our on-site Toronto/Milton area team. You will handle orders, answer questions, and build strong customer relationships using our advanced tools.

We offer thorough training, ongoing support, and clear paths for career growth in a fast, friendly call centre environment. This full-time role features weekday hours with competitive hourly pay and benefits.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree preferred.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem-solving

Communication

Customer service

Education

Bachelor's degree preferred

Job description

(English / French)

Toronto Branch

3333 James Snow Parkway, Milton, ON L9T 8L1Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned call centre where exceptional training and tools set you up for long-term career success.

Customer Service Representative – Bilingual (English / French)

Pay from $35 to $40 per hour with significant growth and earning potential!

Full-Time Hours: Monday - Friday, 9:30 AM to 6 PM.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support at our call centre.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing call centre.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / French) - fluent in both verbal and written forms.

Benefits

• Company-paid extended health coverage and RRSP with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café, outdoor patio and first-class fitness center.
• Monthly employee-appreciation events.
• Opportunities for community involvement.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations. Uline is a drug-free workplace. All positions are on-site.

Uline is an Equal Opportunity Employer

Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!