Customer Service Representative - Bilingual (French)

Uline; Hamilton; On-site; CAD 48,000 - 55,000; Full time

Benefits offered by this job

Extended health coverage

RRSP with 6% employer match

Bonus programs

Paid holidays

Tuition Assistance Program

On-site café

Wellness events

Job summary

Uline is seeking a bilingual Customer Service Representative (English/French) at the Milton, ON location. The role focuses on building customer relationships, delivering solutions, and providing legendary service in a fast-paced call center environment.

Pay ranges from $35 to $40 per hour with opportunities for growth and earning potential. Full-time hours are Monday to Friday, 9:30 AM to 6 PM, with comprehensive benefits and training.

Qualifications

• Bilingual English and French required, in verbal and written form.
• Strong problem-solving and listening skills are essential.
• Excellent communication abilities are needed for customer interactions.

Responsibilities

• Process customer orders, provide product recommendations and handle account inquiries using Uline technology.
• Answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers via phone, email and chat.
• Understand customer needs and suggest Uline solutions.
• Assist customers in navigating Uline's website and online ordering.

Skills

Bilingual English/French

Problem solving

Listening

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Customer Service Representative - Bilingual (English/French)

Pay from $35 to $40 per hour with significant growth and earning potential!

Toronto Branch: 3333 James Snow Parkway, Milton, ON L9T 8L1

Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned call centre where exceptional training and tools set you up for long-term career success.

Full-Time Hours: Monday - Friday, 9:30 AM to 6 PM.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support at our call centre.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing call centre.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / French) - fluent in both verbal and written forms.

Benefits

• Company-paid extended health coverage and RRSP with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café, outdoor patio and first-class fitness center.
• Monthly employee-appreciation events.
• Opportunities for community involvement.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All positions are on-site.

Uline is an Equal Opportunity Employer

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!