Customer Support Specialist

CARFAX; London; Hybrid; CAD 54,000 - 67,000; Full time

Benefits offered by this job

4-Day summer work weeks

401(k) / DCPP matching

Annual bonus program

Casual, dog-friendly office

Job summary

CARFAX in Ontario, Canada is seeking a Customer Support Specialist to be the friendly voice for Dealer customers, handling inbound calls and emails with professionalism, resolving queries, and guiding users through CARFAX services.

The ideal candidate has a high school diploma, at least 2 years in customer service (call center preferred), strong written and verbal communication, and proficiency with MS Office; Salesforce CRM experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years in a customer service role, preferably in a call center.
• Positive, can-do attitude with proven problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in MS Office; Salesforce or CRM experience is a plus.
• Ability to thrive in a fast-paced, dynamic environment.
• Team player with flexibility to adapt to changing priorities.

Responsibilities

• Handle inbound calls and emails from Dealer customers with professionalism and efficiency.
• Provide accurate information and resolve queries; escalate when necessary.
• Guide dealers through our services and tools to maximize CARFAX benefits.
• Maintain accurate records of interactions and transactions in our systems.
• Collaborate with other departments to ensure a seamless dealer experience.
• Gather customer feedback and share insights to improve services.

Skills

Clear communication

Problem solving

Team player

Adaptability

MS Office

Education

High School Diploma or equivalent

Tools

Salesforce

MS Office (Excel, PowerPoint, Word)

Job description

Join Team CARFAX as a Customer Support Specialist

Why Mobility Global?

At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we are creating new opportunities for our customers, our business, and our people.

CARFAX, a division of Mobility Global, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. CARFAX is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell - Show me the CARFAX.

• 13x VA Best Places to Work
• 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)
• 9x Washingtonian Great Place to Work
• 5x USA Today Top Workplaces
• 5x St. Louis Post-Dispatch Best Places to Work

Are you a clear communicator with a knack for solving problems and delivering top-notch customer service? CARFAX is looking for a Customer Service Representative who will be the friendly and knowledgeable voice our customers can trust. Join our team and help us create an exceptional experience for our Dealer customers.

What you'll be doing:

• Customer Interaction: Handle inbound calls and emails from Dealer customers with professionalism and efficiency. Provide accurate information and resolve queries effectively.
• Issue Resolution: Act as the first point of contact for dealer support, offering solutions to inquiries and escalating complex issues when necessary.
• Support and Guidance: Assist Dealers by guiding them through our services and tools, ensuring they maximize the benefits of CARFAX products.
• Data Management: Maintain accurate records of customer interactions and transactions by updating information in our systems in a timely manner.
• Collaboration: Work closely with other departments to ensure a seamless experience for our Dealer customers.
• Feedback and Improvement: Gather customer feedback to help improve our services and processes. Proactively share insights with the team to enhance overall customer satisfaction.

What we're looking for:

• Education: A high school diploma or equivalent is required.
• Experience: Minimum of 2 years experience in a customer service role, preferably in a call center environment.
• Attitude: Positive, "can-do" attitude with proven problem-solving skills.
• Communication Skills: Excellent written and verbal communication skills.
• Technical Skills: Proficiency in MS Office (Excel, PowerPoint, Word). Familiarity with Salesforce or other CRM software is a plus.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment.
• Team Player: Collaborative mindset with flexibility to adapt to changing priorities and initiatives.

What’s in it for you:

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces
• For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits

This is a hybrid role with in-office expectations determined by location and subject to change based on evolving business needs.

The anticipated annual base salary range for this position is $53,500 - $67,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.

Mobility Global is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.

What’s In It for You

• Competitive compensation package, including base salary and incentive opportunities where applicable.
• Comprehensive health and wellness benefits for employees and eligible dependents.
• Retirement savings programs, including company matching contributions where available.
  For more information on benefits, please click HERE.

Equal Opportunity Employer

Mobility Global is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed. We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities.