Risk Operations Specialist

CARFAX; London; On-site; CAD 48,000 - 66,000; Full time

Benefits offered by this job

4‑Day summer work weeks

Annual bonus program

Casual, dog-friendly office

401(k) / DCPP matching

Job summary

CARFAX in London, Ontario is seeking a Risk Operations Specialist to join our security and fraud prevention efforts. You will serve as the primary contact for security inquiries and enforce safety protocols while protecting customer data and ensuring a high‑quality customer experience.

Responsibilities include analyzing fraudulent behavior, supporting verification processes, and collaborating with cross‑functional teams to optimize workflows and incident response.

Qualifications

• 1–3+ years in customer service, risk operations, or call center environments.
• Advanced proficiency in Microsoft Excel; experience with Salesforce or similar CRM tools.
• Strong analytical thinking and attention to detail.
• Excellent written and verbal communication.

Responsibilities

• Serve as the primary point of contact for security inquiries, enforcing safety protocols and business rules with a high-quality customer experience.
• Support security policies and fraud prevention measures to protect accounts and prevent revenue leakage.
• Analyze fraudulent behavior, investigate trends, and mitigate suspicious activity.

Skills

Microsoft Excel

Salesforce or CRM

Tools

Salesforce

Job description

Join Team CARFAX as a Risk Operations Specialist!

Isn’t it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days in the London, ON office per week, subject to change with future business needs.

What You’ll Be Doing:

• Serve as the primary point of contact for security inquiries, confidently enforcing safety protocols and business rules while maintaining a professional, empathetic, and high-satisfaction customer experience.
• Support security policies and fraud prevention measures, balancing firm account protection and compliance with strategies that build trust, retain accounts, and prevent revenue leakage.
• Rigorously enforce security standards and safely manage sensitive customer data in strict compliance with confidentiality guidelines.

Fraud Operations & Risk Mitigation:

• Analyze fraudulent user behavior and data to investigate, identify trends, and mitigate suspicious activity.
• Support background and account verification optimizations to maximize dealer revenue.
• Track emerging fraud trends and pattern anomalies to help strengthen platform security.

Collaboration, Analytics & Reporting:

• Partner with cross-functional teams and risk analysts to share insights, optimize workflows, and build best practices.
• Maintain meticulous case documentation and generate data-driven operational reports.
• Synthesize risk findings and present clear summaries and actionable recommendations to leadership.
• Proactively identify process bottlenecks and implement creative solutions to optimize team efficiency and workflow operations.

Compliance & Incident Response:

• Monitor and inform internal compliance policies, security standards, and business rules.
• Swiftly respond to active security incidents to minimize operational impact and protect customer data.

What We’re Looking For:

• Experience: 1–3+ years in customer service, risk operations, or call center environments.
• Technical Skills: Advanced proficiency in Microsoft Excel; experience with Salesforce or similar CRM tools preferred.
• Operational Drive: Proven track record of consistently meeting or exceeding internal and external Service Level Agreements (SLAs).
• Analytical Mindset: High attention to detail with strong pattern-recognition and problem-solving skills.
• Communication: Exceptional written and verbal communication skills; ability to document complex technical cases clearly.
• Bonus Skills: Conversational or fluent Spanish language skills are a strong plus.
• Adaptability & Innovation: Comfortable navigating change, testing new operational strategies, and adapting quickly to evolving business needs.

What’s in it for you:

• Competitive compensation, benefits and generous time‑off policies
• 4‑Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces
• For a comprehensive list of benefits, please visit our website:https://jobs.jobvite.com/carfax/p/benefits

Don’t just take our word for it:

• 10X Virginia Business Best Places to Work
• 10X Washington Post Top Workplace
• 9X Washingtonian Great Places to Work
• 3X St. Louis Post-Dispatch Best Places to Work

Vacancy Status:

This posting is for an existing vacancy.

Base Salary:

The anticipated base salary range for this position is CAD $48,000 to $65,500 annually. Final base salary will be determined based on geographical location, experience, and qualifications.

Benefits:

Join a company that values your total wellbeing. CARFAX offers competitive compensation, comprehensive healthcare coverage, and the chance to make a meaningful impact in an industry‑leading organization. Our benefit offerings can be found at: CARFAX Careers.