Customer Support Coordinator

City of Saskatoon; Saskatoon; On-site; CAD 77,000 - 90,000; Full time

Job summary

City of Saskatoon seeks a Supervisory role within the Corporate Revenue Department to oversee the delivery of citizen services and lead a team toward reliable, responsive outcomes.

Requires two-year post-secondary education with 4–6 years in customer service, including two in supervision. Strong data analysis and communication skills are essential for improving procedures and ensuring accurate responses to inquiries.

Qualifications

• Graduation from a two-year, post-secondary program in a related field.
• Four to six years’ experience in customer service, including two years’ in a supervisory role.

Responsibilities

• Supervises the activities of the assigned work group and ensures alignment with goals and standards.
• Schedules and trains staff; assists with recruitment and disciplinary processes as required.
• Acts as second escalation point for resolving complaints and complex issues.
• Maintains knowledge of bylaws, policies and legislation relevant to the department.
• Reviews and improves customer service procedures, policies, and programs.
• Assists with developing operating procedures and monitors responses to public inquiries.

Skills

Data analysis

Customer service

Oral and written communication

Staff supervision

Relationship building

Education

Two-year post-secondary program

Tools

Microsoft Office

Job description

Closing Date: 08/21/2026

Labour Group: The Society

This position is a The Society position and will be filled in accordance with the Collective Bargaining Agreement. Should it not be filled in accordance with the Collective Bargaining Agreement, external candidates will be considered.

Job Summary

This position performs supervisory functions related to the provision of reliable and responsive citizen service by the Corporate Revenue Department.

Duties & Responsibilities

• Supervises the activities of the assigned work group, including overseeing delivery of service, identifying opportunities for improvement, and ensuring alignment with section and departmental goals and objectives.
• Supervises, schedules and trains assigned staff, and ensures duties are performed in accordance with City and Departmental policies and standards. Assists with the recruitment process and assist with disciplinary process, as required.
• Acts as the second point of escalation for resolving complaints and complex issues brought forward by Corporate Revenue customers.
• Maintains a current knowledge of all bylaws, policies and legislation relating to the services provided by the Department.
• Reviews and recommends improvements to customer service procedures, policies, and programs.
• Assists with the development of operating procedures, manuals and directives for the section and monitors and ensures accuracy in responses to public inquiries and implementation of policies.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements:

• Graduation from a two-year, post-secondary program in a related field.
• Four to six years’ experience in customer service, including two years’ in a supervisory role

Knowledge, Abilities and Skills:

• Ability to analyze data, identify underlying issues/problems, and recommend required changes.
• Ability to establish and maintain effective relationships with assigned staff and the public.
• Ability to communicate effectively orally and in writing.
• Skill in the use of a computer using the Microsoft Office suite.

Weekly Hours:36.67

Salary Range:$76,902.00to$90,009.84CADper annum (2026rates)

Diversity, Equity and Inclusion

The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity

Accommodation

The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email [e-mail].

While we appreciate all applications we receive, only candidates under consideration will be contacted.

Our Recruitment Process: Application > Posting Closes > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to the City