Credit and Collections Representative

City of Saskatoon; Saskatoon; On-site; CAD 64,000 - 71,000; Full time

Job summary

The City of Saskatoon is seeking a Credit and Collections Representative to support the Corporate Revenue department. Under supervision, you will manage collection activities for utility accounts, property taxes, and sundry receivables, progressing accounts through collection phases and assisting with reconnections.

You will respond to customer inquiries, document processes, establish deposits, and assist with licensing-related collections.

Qualifications

• Education: Graduation from a business college or post-secondary certificate in business or related field.
• Knowledge, Abilities and Skills: ability to communicate effectively, orally and in writing; ability to maintain confidentiality; knowledge of corporate policies and provincial acts; proficient with Microsoft Office.

Responsibilities

• Participates in all phases of collection activities involving utility accounts, property tax, Sundry Accounts Receivables, and related items.
• Processes CIS entries to progress accounts to the appropriate collections phase.
• Researches and responds to customer and staff inquiries related to collections.
• Assists customers with service reconnections and ensures all procedures are followed.
• Investigates uncollectable accounts and documents information to initiate further collections.
• Establishes deposit amounts for commercial and residential services as required.
• Makes recommendations regarding effectiveness of legislative and policy directives involving revenue collections.
• Assists with collection, inspection and clerical duties involving business and taxi licensing as required.
• Performs other related duties as assigned.

Skills

Knowledge of policies

Communication skills

Confidentiality

Multi-tasking

Microsoft Office

Education

Business college diploma

Post-secondary certificate in business

Tools

Microsoft Office Suite

Job description

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Position:Credit and Collections Representative

Department:Corporate Revenue

Term:1TemporaryFull Time position available for approximately 12 months.

Closing Date: 08/26/2026

Labour Group: CUPE 59

Posting: 5664

This position is a CUPE 59 position and will be filled in accordance with the Collective Bargaining Agreement. Should it not be filled in accordance with the Collective Bargaining Agreement, external candidates will be considered.

Job Summary

Under supervision of the Collections Coordinator, this position is responsible for the collection of outstanding accounts, including utility accounts, property taxes, SAR's, etc.

Duties & Responsibilities

• Participates in all phases of collection activities involving utility accounts, property tax, Sundry Accounts Receivables, and other related items.
• Processes Customer Information System (CIS) entries to progress accounts to the appropriate collections phase.
• Researches and responds to customer and staff inquiries related to the collection of outstanding accounts.
• Assists customers with service reconnections and ensures all proper procedures have been followed.
• Investigates customer accounts determined to be uncollectable and documents the required information in order to initiate further collections activities.
• Establishes deposit amounts required for commercial and residential services, as required.
• Makes recommendations regarding the effectiveness and enforceability of the various legislative and policy directives involving revenue collections activity.
• Assists with the collection, inspection and clerical duties involving business and taxi licensing, as required.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements:

• Graduation from a business college OR Post-secondary school certificate in business or related field.
• Typing speed of 45+ words per minute.
• Four years of progressively responsible customer service experience as the primary function, involving direct resolution of complex external customer concerns and accurate processing of automated transaction data.

Knowledge, Abilities and Skills:

• Knowledge of corporate policies, procedures, Civic Bylaw and Provincial Acts as they relate to services offered by Corporate Revenue.
• Demonstrated ability to deal respectfully, courteously and tactfully with external agencies, other civic employees, and the public in difficult circumstances.
• Demonstrated ability to communicate effectively, orally and in writing.
• Ability to multi-task, meet deadlines, and manage several concurrent priorities.
• Ability to maintain confidentiality.
• Skill in the use of a computer using the Microsoft Office Suite.

Requires Security Check

Acceptable current Criminal Record Check (CRC) upon offer of employment.

Weekly Hours:36.67

Salary Range:$64,050.24to$70,614.96 CADper annum (2026rates)

Diversity, Equity and Inclusion

The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity

Accommodation

The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email [e-mail].

While we appreciate all applications we receive, only candidates under consideration will be contacted.

Our Recruitment Process: Application > Posting Closes > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to the City