Customer Support Associate

Aerotek; Calgary; On-site; CAD 42,000 - 54,000; Full time

Job summary

Aerotek is seeking a Customer Support Associate in Calgary to ensure superior HR, payroll and benefits support for contract employees, clients and local sales teams.

You will coordinate front-office service, payroll processing, timecard audits, and commission-related tasks while liaising with the corporate office on accounting matters. Ideal candidates have HR/business/Accounting background and strong communication skills.

Qualifications

• BA/BS degree in Human Resources, Business, and Accounting preferred.
• 2+ years experience in a customer service related position.
• Ability to priorities, organize, problem solve and meet deadlines and goals.
• Ability to communicate effectively and provide proper follow up.

Responsibilities

• Ensure customers (contract employees, clients, sales teams) receive superior HR, payroll and benefits support.
• Serve as liaison with the corporate office on accounting related issues.
• Provide front office customer service (telephone and reception).
• Complete internal payroll processing.
• Manage timecard audits and collection in PeopleSoft and AHCS.
• Audit Time and Billing reports; resolve related issues.
• Explain and distribute commission numbers; resolve commission issues.
• Oversee payroll and invoicing issue resolution and filing.

Skills

Customer service

Time management

Problem solving

Education

Bachelor's degree in HR / Business / Accounting

Tools

PeopleSoft

AHCS

Job description

Overview

Why Aerotek?

Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over200+ offices nationwide. We work with95% ofFortune 500 companies and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.

Working at Aerotek and why you will love it…

We are a team of driven people who push ourselves and those around us to develop personally and professionally. At Aerotek, you can expect a dynamic and competitive work environment.

We are actively interviewing and hiring for Customer Support Associates to join our team!

Summary

Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support.

Essential Duties and Responsibilities

The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:

• Ensuring front office customer service (telephone and reception desk).
• Completing internal payroll.
• Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
• Time and Audit Billing report audit.
• Managing the distribution and explanation of expected and actual commission numbers.
• Resolution of all spread and commission related issues.
• Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
• Managing the Unemployment Process including claims and hearings.
• Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
• Managing the processing of payroll (sort, stuff and mail).
• Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.).
• Managing all filing.
• Ensuring an adequate supply of Pre Employment Packets are on hand.
• Completing pre employment paperwork with contractors.
• Managing contractor and internal benefits program.
• Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
• Audit of New Starts reports.
• Managing the HR folder process.
• Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
• Managing the use of DHL or FEDEX.
• Ensuring the timely processing of Tax Credit Forms.
• Ensuring adequate levels of administrative and galley supplies.
• Managing P Card account.

Supervisory Responsibilities

To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization's policies and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.

Education and/or Experience

BA/BS degree in Human Resources, Business, and Accounting preferred. 2 + years experience in a customer service related position. Ability to priorities, organize, problem solve and meet deadlines and goals. Ability to communication effectively and provide proper follow up.